Sales and Data Support Specialist

The primary responsibilities of the sales support and data specialist are to provide sales & data support to the gpd Sales Team and President to ensure customer satisfaction at the highest level.

Responsibilities (Included but not limited to):

• Provide timely, courteous, and accurate responses to customer requests.
• Working with fellow employees and customers in the development of ad-hoc reports that will accurately disseminate the information needed.
• Identify reports commonly requested and develop methods for customers and employees to obtain these reports independent of involvement from IT personnel.
• Provide management with weekly sales report on sales, help identify areas that could be used to show future trends
• Download, organize and manage sales data for reporting, including but not limited to, daily sales at a national level, monthly sales data by salesmen to assigned sales area, sales by account by salesman, sales by part number by salesman.
• Provide sales team customer analysis on product lines or high moving part numbers not being purchased.
• Help with commission reports, ensuring accuracy.
• Using available industry & gpd data and using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts local, national, trends that impact both gpd and industry.
• Maintaining pricing information from the company’s ERP system for customers and sales team.
• If necessary, maintain a data base external from ERP system making pricing information readily available to GPD staff for publishing.
• Maintain relationships with aftermarket purchasing groups IT personal and update aftermarket purchasing groups with price files and sales requests to their specific format.
• Help inform customers of pricing updates directly; in the format they require to quickly update their systems.
• Use labeling application to help sales team with new customer relabels or customer replacement label requests.
• Report any new functions for the labeling application as prescribed by a business need.
• Carry out market research as required by Sales and marketing director to help identify future trends or customer requirements
• Organize, maintain, and manage electronic customer relationship management database inputting information gathered and analyzing information extracted.
• Organize and maintain electronic mapping software to include customer sales by sales area if applicable.
• Define new data collection and analysis processes to benefit sales team
• Other duties and tasks assigned by the Vice President of Sales and Marketing Director or Company President.
• Comply with all safety directions.

Skills Required:

• Ability to accurately use Microsoft Office suite of products, especially Access and Excel
• Ability to accurately use Adobe suite of products and Illustrator
• Ability to set and maintain a high standard of customer service
• Ability to prioritize work
• Proven ability to work without direct supervision
• Ability to set and maintain high standards of quality
• Ability to maintain support documentation and record keeping
• Ability to identify issues and initiate change
• Ability to work in a team environment
• data extracted.
• Organize and maintain electronic mapping software to include customer sales by sales area.