What are the responsibilities and job description for the Account Manager, Customer Success position at Omada Search?
Must be located in Central Standard Timezone
Fully remote opportunity with 50% travel required.
About Our Client
Our client partners with organizations across the U.S. to deliver a more sustainable approach to an everyday resource, helping reduce environmental impact while supporting operational efficiency in commercial and hospitality environments.
About the Role
They are seeking a proactive, relationship-driven Account Manager to serve as the primary point of contact for a portfolio of customer accounts nationwide. This person will oversee day-to-day account needs, support program performance, strengthen customer engagement, and ensure a seamless customer experience. The ideal candidate is organized, responsive, and comfortable working in a dynamic, client-facing environment. Candidates located in Central Time are preferred to best support national accounts.
Key Responsibilities
- Serve as the main point of contact for assigned customer accounts.
- Coordinate daily customer needs including orders, maintenance requests, service schedules, and business reviews.
- Manage a portfolio of accounts across the U.S., adapting communication to diverse customer environments.
- Monitor account health using performance metrics, identifying risks and opportunities.
- Use internal reporting tools to track KPIs and communicate performance trends.
- Develop strategies to strengthen customer engagement and grow on-site programs.
- Partner closely with operations, service, and logistics teams to ensure timely issue resolution.
- Manage multiple accounts simultaneously with accuracy, urgency, and professionalism.
- Build and maintain strong, trust-based customer relationships.
Qualifications
- 3–5 years of account management or customer success experience.
- Familiarity with large, multi-site foodservice or facilities management organizations - either through direct employment or close partnership
- Strong communication and relationship-building skills.
- Highly organized, adaptable, and comfortable navigating ambiguity in a fast-paced environment.
- Self-motivated and able to work independently in a remote setting.
- Preferably located in the Central Time Zone.
- Proficient with digital tools, reporting systems, and KPI tracking.
- Strong problem-solving skills and attention to detail.
- Demonstrates professionalism and integrity in customer-facing roles.
Salary : $80,000 - $90,000