What are the responsibilities and job description for the Guest Services Support Specialist (Unarmed Security Guard) position at Olympia Fields Country Club?
Description
About OFCC
Founded in 1915, Olympia Fields Country Club is steeped in tradition with a rich history of excellence and prestige. For over 100 years, OFCC has hosted such prominent events as the US Open, US Amateur Championship, the US Senior Open Championship, numerous Western Opens, the PGA Championship, the KPMG PGA Women's Championship, and, most recently, the BMW Championship.
As a private club, we strive to create an extraordinary, unparalleled member experience designed to meet every aspect of our members' needs. Our employees are the heart of everything we do, as well as the foundation of our success and the member experience. OFCC is a truly remarkable place, not only for our members, but also for our employees. Working at OFCC allows you to gain knowledge, develop skills, and work with an outstanding team of hospitality professionals while bringing nothing but an unrivaled experience for our members and guests. Expect a hospitality-focused, fast-paced environment that will foster growth and advancement. For more information, please visit our website at www.ofcc.org
Summary
The Guest Services Support Specialist is responsible for creating and ensuring a welcoming and exceptional experience for the Club's members and guests throughout the Club property. Responsible for the overall asset protection, loss prevention, and member well-being during peak member periods, evenings, and overnight hours.
Responsibilities
- Conducts security checks and patrols of Club property. Documents observations using Guard Metrics.
- Ensures guest requests and needs are correctly filled and promptly completed.
- Ensures proper documentation of observations while on duty.
- Monitors access to the Club through the Front gate, Colony gate, and Metra gate to ensure only authorized individuals access the Club Property. Politely detours unauthorized visitors from Club Property.
- Monitors the Club’s video surveillance systems.
- Ensures compliance with the Club’s Rules & Regulations and Club By-Laws. Escalate concerns and issues to the appropriate Senior leadership team member as needed.
- Serves as the gatekeeper of the Club. Stays current on Club Rules & Regulations, Club By-laws, Employee Policies & Procedures, and all club happenings. Provides an excellent first impression and is well-informed.
- Assists departments with de-escalating member issues as needed. Ensuring the well-being of members, guests, and Club employees until first responders arrive.
- Is cross-trained in the role of the Guest Services Representative.
- Resolves member problems and concerns quickly, efficiently, and courteously.
- Serves as a guide to members and guests for navigating the Club property.
- Serves as the point of contact for first responders when a member of the Senior Leadership team is not present.
Requirements
Knowledge, Skills, Abilities
- Strong hospitality and customer service mindset.
- Excellent interpersonal, diplomatic, and communication skills.
- Excellent problem-solving and critical thinking skills. Ability to think on your feet.
- Ability to proactively anticipate member and guest needs.
- Demonstrates a high level of professionalism, confidentiality, and discretion.
- Strong organization and prioritization skills.
- Projects a calm, professional demeanor at all times and works well under pressure.
- High emotional intelligence.
- Keen observation skills.
- Must be comfortable executing responsibilities in emergencies
Education & Experience
- 2-to-3-year relevant work experience.
- Training or certification as an unarmed security guard.
- Valid Driver's License.
- Experienced computer user, including Microsoft Outlook, Word, PowerPoint, and Excel.
- Fluent, written, and conversational English.
Expected Work Hours
- This is a seasonal, part-time position (less than 32 hours per week).
- Overnight shift, 7:00 pm-3:00 am. Mid-day and afternoon shifts available based on business needs, 6:00 am-2:00 pm and 2:00 pm to 9:00 pm
- Should have consistent availability from week to week.
- Should be open to a flexible schedule as needed based on business needs, including mornings, evenings, overnights, and weekends.
Benefits
- Pay starting at $16/hr. depending on qualifications.
- Employee Referral Program.
- Employee Meal Program.
- Fun and friendly team, an opportunity to make lasting connections.
- An opportunity to learn and network within the hospitality industry.