Director of Food & Beverage

Position Summary

The Director of Food & Beverage will serve as part of the hotel’s Executive Leadership Team, who collectively make key strategic and operational decisions for the hotel. The Director of Food & Beverage will manage the Food & Beverage Operation, including all Rose Town Kitchen & Bar, banqueting, oversight of the kitchen department, and seasonal programming, and will ensure our guests receive the highest level of food quality and service.

Essential Functions

• Partner with Human Resources to recruit, develop, manage, and monitor performance while making any recommendations for disciplinary and other human resources-related actions.
• Arranging work schedules of line employees, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.
• Monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.
• Establish and achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints and/or requests
• Devise and monitor an annual budget
• Achieve budgeted revenues, prepare monthly forecasts, monitor and control food, beverage and labor costs, and maximize profitability
• Manage labor control and operating expenses and develop relationships with key suppliers and industry associates
• Adhere to the annual budget while managing the flow of labor cost, and create an environment of engagement for team members
• Responsible for the creation and execution of steps of service training
• Administer and ensure adherence to departmental guidelines, policies, and procedures
• Reports all equipment maintenance needs to the engineering department.
• Work closely with the hotel’s Executive Chef and the Director of Sales and Marketing to ensure proper coverage and exceptional levels of quality service.
• Develop and communicate departmental strategies and goals and assign/prioritize work duties.
• Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental team members according to Canopy by Hilton Boston Downtown standards.
• Follows New Hire Training and onboarding procedures in accordance with hotel policy
• Reviews daily payroll reports, controls daily labor costs, recommends staff adjustments as business activity changes.
• Respond to guest complaints in a timely manner.
• Ensure that end of night closing duties have been completed, including cashing out all servers and the bar, preparing the deposit, importing the day’s sales and credit card revenue, and ensuring the building is safe and secure.
• Attends required hotel meetings to keep abreast of in-house activities, special promotions, and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with department team members to obtain/provide current information regarding daily activities/functions and upcoming events.
• Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same.
• Conducts meeting with department team members as required, to communicate effectively with all beverage department personnel to ensure that they are kept current on pertinent hotel information and activities.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Executive Chef and the General Manger based upon the particular requirements of the Hotel.

Other

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. 

Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. At times may be called upon to participate in MOD program. 

Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

All team members are required to fully comply with the rules and standards set forth by the Canopy by Hilton Boston Downtown, Olshan Properties, and Hilton Hotels Corporation.

Specific Job Knowledge, Skill, and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.

• Performs other duties as assigned, requested, or deemed necessary by management.
• Follows-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Outstanding leadership, management, organizational, and communication skills
• Ability to speak, read and write English
• Ability to work flexible schedule to include weekends and holidays
• Ensures proper communication to subordinates on all hotel activities in a way that ensures that guest needs are being met in a timely fashion.
• Ability to learn and understand basic computer skills & possess considerable Internet knowledge.
• Ability to react quickly/decisively to emergencies and requests.
• Ability to concentrate in high-volume high-pressure area.
• Ability to stand, walk and sit for extended periods of time.
• Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs.
• Possesses considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc.
• Possess considerable ability to listen effectively.
• Visual ability to read manufacturer’s instructions, correspondence, etc.
• Ability to read, write, and comprehend English.
• Detail oriented work habits and ability to accomplish goals in a timely manner.
• Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns.
• Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.
• Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.
• Possess knowledge of the Boston area to give directions, etc. to guests.

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Qualifications

Education: 

• Bachelors’ or higher degree or foreign equivalent with major or concentration in Hospitality Management or closely related

Experience: 

• 3 years’ experience in a food and beverage management or leadership, including leading managers and developing team members
• Excellent interpersonal and customer service skills
• Familiar with common computer software programs, ability to operate POS system.
• Hilton experience preferred. 

Licenses or Certificates:

• ServSafe and TiPS certified.
• First Aid and CPR certified.

Grooming:

• All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.

Other:

• Additional language ability preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. 
• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. 
• May perform other duties as assigned.

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.