Server

Position Summary

Our Servers are responsible for greeting and serving Canopy by Hilton Boston Downtown guests in a genuine and friendly manner. Working safely and withing Canopy by Hilton Boston Downtown strict guidelines related to COVID-19 prevention. Servers may be required to prepare beverages requested by guests and monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting alcoholic beverage service is questionable.

Essential Functions

• Take food and beverage orders and place orders in point of service system.
• Ensure overall guest satisfaction.
• Set and clear tables in dining areas.
• Stock service stations with items such as ice, napkins, or straws.
• Pick up order from food preparation areas and ensure food is prepared accordingly.
• Delivers food, beverages, condiments, and other requested items
• Ensure that food is prepared correctly and to the guest’s satisfaction; return incorrect or improperly cooked items to the kitchen
• Collect plates and clear table as guests finish their meal
• Prepare guest check and if appropriate complete payment transaction.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
• Prepare workstation for readiness prior to opening and closing of each shift. 
• Follow all cash handling and bank operating procedures
• Perform all side work duties according to side work schedules.
• While interacting with guests inform them of enhancements to their dining experience.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be determined by the Executive Chef and Food & Drink Leadership based upon the requirements of the Hotel.

Other

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Specific Job Knowledge, Skill, and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.

• Performs other duties as assigned, requested, or deemed necessary by management.
• Full-time able to work weekday and weekend shifts. 
• Working safely and withing Canopy by Hilton Boston Downtown strict guidelines related to COVID-19 prevention. 
• Server team members are required to serve food while mindful of food allergies.
• Ability to speak, read and write English
• Ability to work flexible schedule to include weekends and holidays
• Ability to concentrate in high-volume high-pressure area.
• Ability to stand, walk and sit for extended periods of time.
• Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs.
• Possess considerable ability to listen effectively.
• Ability to read, write, and comprehend English.
• First Aid and CPR certified.
• ServSafe and TiPS certified. 

Qualifications

Education: 

• High school degree or equivalent preferred.
• Prior food service/hospitality experience required

Experience: 

• Prior related work experience (hotel experience preferred)
• Strong culinary skills and knowledge of food productions techniques and standards.
• Hilton experience preferred. 

Licenses or Certificates:

• TiPS and ServSafe certification (within 30 days if certification is expired)
• First Aid and CPR certified.

Grooming:

• All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.

Other:

• Additional language ability preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. 
• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. 
• May perform other duties as assigned.

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.