What are the responsibilities and job description for the SALES REPRESENTATIVE- SPRINKLER SERVICE: SERVICE CALLS position at Oliver Fire Protection & Security?
About Oliver
Oliver Fire Protection & Security is a privately held, full-service life safety provider serving the Northeast Corridor. Founded in 1957, Oliver has distinguished itself as one of the most respected life safety providers in its territory by placing a high emphasis on delivering quality solutions while exceeding customer expectations. We help protect lives and property through industry-leading fire protection, life safety, and security solutions, and we're committed to safety, customer service, teamwork, and creating long-term career opportunities for our employees.
Position Summary
We're seeking an experienced Service Call Repair Salesperson to join our Sprinkler Service Department team. In this role, you'll review service call documentation and technician notes, prepare accurate follow-up repair proposals, identify and pursue sales opportunities, and coordinate sold work with the internal team to help exceed customer expectations.
Training provided through a program outlined by the Service Sales Manager.
What You'll Be Doing
Oliver Fire Protection & Security is a privately held, full-service life safety provider serving the Northeast Corridor. Founded in 1957, Oliver has distinguished itself as one of the most respected life safety providers in its territory by placing a high emphasis on delivering quality solutions while exceeding customer expectations. We help protect lives and property through industry-leading fire protection, life safety, and security solutions, and we're committed to safety, customer service, teamwork, and creating long-term career opportunities for our employees.
Position Summary
We're seeking an experienced Service Call Repair Salesperson to join our Sprinkler Service Department team. In this role, you'll review service call documentation and technician notes, prepare accurate follow-up repair proposals, identify and pursue sales opportunities, and coordinate sold work with the internal team to help exceed customer expectations.
Training provided through a program outlined by the Service Sales Manager.
What You'll Be Doing
- Follow the service call tracker, interpreting service call documentation and technician’s notes to prepare and complete an explicit proposal to accurately define estimated costs for follow-up repair.
- Make necessary surveys of buildings and identify potential challenges to provide necessary information in order to prepare an accurate job estimate.
- Communicate bid clarifications to provide accurate and detailed scope of work and exclusions.
- Research and determine the need for subcontractors and obtain competitive quotations in order to produce a complete and competitive bid proposal.
- Constantly ensure we exceed expectations of customer satisfaction.
- Proactively identify, pursue, and maintain a constant pipeline of potential customers.
- Accurately input and track sales opportunities through a Customer Relationship Management (CRM) tool.
- Project manage jobs sold and coordinate manpower and materials with the internal team.
- Identify opportunities to expand services by assessing customer needs, evaluating existing fire protection systems, and recommending additional solutions that enhance safety, compliance, and long-term value.
- Matriculate through the training program as outlined by the Service Sales Manager.