What are the responsibilities and job description for the Manager, Rooms position at OLD EDWARDS HOSPITALITY GROUP LLC?
Rivet House Hotel is a thoughtfully designed boutique property in Athens, Georgia. We pride ourselves on delivering a personalized guest experience, blending elevated service with a warm, welcoming atmosphere. With 50 rooms and a close-knit team of employees, we focus on quality, attention to detail, and creating memorable stays for every guest.
The Rooms Manager for Rivet House is responsible for overseeing all front office operations to ensure exceptional guest experiences and efficient daily operations. This role requires a hands-on leader who thrives in a boutique environment, values team collaboration, and is passionate about hospitality.
The Rooms Manager has complete support of General Manager and Old Edwards leadership. This includes review of scheduling, payroll, staffing levels, inventory and ordering of all supplies associated with the operation and training of Front Desk Agents. The Manager also works closely with the housekeeping department to ensure that all rooms are ready for check-in and all standards are adhered to of Old Edwards Hospitality Group. Any guest problems or complaints at the Hotel will be properly and efficiently handled by the Rooms Manager with support from General Manager and Old Edwards leadership as needed.
Responsibilities
- Hire, Train, and Develop team members to include front desk agents and night audit
- Maintain brand standards and property appearance
- Ensure safety, security, and compliance with hotel policies and procedures
- Conduct regular inspections of guest rooms and public areas
- Review all scheduling to ensure adequate coverage
- Monitor and control payroll by reviewing Time and Attendance System
- Assist with budgeting, forecasting, and cost control
- Monitor departmental expenses and productivity
- Handle guest complaints and specific customer requests and follow up on proper use of GPR’s (guest problem resolution)
- Plan and troubleshoot for emergency situations
- Monitor, stock and order office supplies and alcohol
- Act as front desk agent as needed
- Due to the nature of this position, confidentiality is required at all times
- Other duties and responsibilities may be assigned at the discretion of the General Manager
- 2–5 years of hotel operations experience
- Previous supervisory or management experience preferred
- Strong leadership and communication skills
- Detail-oriented with a commitment to quality
- Ability to multitask in a fast-paced environment
- Familiarity with Booking systems (experience with boutique/independent hotels a plus)