Host/Hostess, Club

Overview

The Old Edwards Club has a restaurant featuring casually elegant farm-to-table food and has sweeping, open-air views of a Tom Jackson-designed golf course. Club members and guests of Old Edwards Hospitality properties have access to the clubhouse to enjoy lunch, dinner and special events throughout the season.

Job Description

The Host ensures the smooth running of the greeting process at the Old Edwards Club. This is including set-up for service, greeting guests, ensuring an effective seating process and great customer service. The Host will report to the Clubhouse Manager.

Responsibilities

• Ensure all tables are properly set prior to seating guests
• Maintaining seating chart on our seating system
• Ensuring table revenue is maximized
• Greet and seat properly and issue the menus correctly
• Answering phones and taking reservations, always following the correct procedures
• Organize and maintaining a clean, presentable greeting podium
• Ensuring menus are clean and prepared before every shift
• Be familiar with all Old Edwards properties, hours of operations and their locations
• Must have attention to details to ensure the restaurant and the host area look inviting for our guests

• Basic knowledge of food and beverage operations
• Excellent communication and guest relation skills in English
• The ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Ability to work a flexible schedule including nights, days, weekends and holidays
• Essential duties require long periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs or more.
• Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music.