What are the responsibilities and job description for the Home Care Covering Care Manager position at Old Colony YMCA?
OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible.
The Covering Care Manager is responsible for providing immediate support to consumers when their assigned Care Manager is unavailable. This role ensures continuity of service by responding to incoming calls, taking appropriate follow-up actions, and documenting all interventions. The Covering Care Manager also assists multiple teams as needed and completes ongoing outreach based on departmental priorities.
What You'll Do
OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply!
Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community
The Covering Care Manager is responsible for providing immediate support to consumers when their assigned Care Manager is unavailable. This role ensures continuity of service by responding to incoming calls, taking appropriate follow-up actions, and documenting all interventions. The Covering Care Manager also assists multiple teams as needed and completes ongoing outreach based on departmental priorities.
What You'll Do
- Respond to incoming calls for the designated team and provide coverage for additional teams as needed.
- Take all necessary follow-up actions for uncovered caseloads when calls are received.
- Handle high-priority or urgent calls when ongoing Care Managers are not available.
- Document all actions, communication, and interventions accurately within the appropriate database.
- Participate in development, implementation, and ongoing review of participants' care plan, as assigned
- Complete calls to providers and follow up actions, including authorizations
- Conduct ongoing calls to consumers according to departmental needs and direction.
- Potential to complete home visits and related journal entries, as assigned
- Other duties as assigned
- Your passion for helping others and desire to make a difference
- Adaptability to be able to change as the needs of consumers and/or programs change
- At least one year of experience in the human services field
- Bachelor's degree in Social Work or related field highly preferred; Current licensure if appropriate
- Ability to work with an enthusiastic team of like-minded individuals
- Opportunity to develop professionally in your chosen career
- Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits).
- Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan
OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply!
Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community