What are the responsibilities and job description for the Home Care Covering Care Manager position at Old Colony Elder Services (OCES)?
OCES aims to support elders and individuals with disabilities by
providing vital information and coordination of services that promote
healthy, safe lives for our consumers. We want to help them stay as
active and engaged in their lives and in their own communities for as
long as possible. The Covering Care Manager is responsible for providing
immediate support to consumers when their assigned Care Manager is
unavailable. This role ensures continuity of service by responding to
incoming calls, taking appropriate follow-up actions, and documenting
all interventions. The Covering Care Manager also assists multiple teams
as needed and completes ongoing outreach based on departmental
priorities. What you\'ll do: Respond to incoming calls for the
designated team and provide coverage for additional teams as needed.
Take all necessary follow-up actions for uncovered caseloads when calls
are received. Handle high-priority or urgent calls when ongoing Care
Managers are not available. Document all actions, communication, and
interventions accurately within the appropriate database. Participate in
development, implementation, and ongoing review of participants\' care
plan, as assigned Complete calls to providers and follow up actions,
including authorizations Conduct ongoing calls to consumers according to
departmental needs and direction. Potential to complete home visits and
related journal entries, as assigned Other duties as assigned What
you\'ll bring: Your passion for helping others and desire to make a
difference Adaptability to be able to change as the needs of consumers
and/or programs change At least one year of experience in the human
services field Bachelor\'s degree in Social Work or related field highly
preferred; Current licensure if appropriate What you\'ll get: Ability to
work with an enthusiastic team of like-minded individuals Opportunity to
Develop Professionally In Your Chosen Career Great Work/life Balance
35-hour work week with some flexibility; standard M-F workweek; hybrid
Work Environment (home, Office And Home Visits). Exceptional Benefits
health benefits available on day 1; generous paid time off policies;
company paid LTD and life insurances, 401K plan APPLY TODAY!
providing vital information and coordination of services that promote
healthy, safe lives for our consumers. We want to help them stay as
active and engaged in their lives and in their own communities for as
long as possible. The Covering Care Manager is responsible for providing
immediate support to consumers when their assigned Care Manager is
unavailable. This role ensures continuity of service by responding to
incoming calls, taking appropriate follow-up actions, and documenting
all interventions. The Covering Care Manager also assists multiple teams
as needed and completes ongoing outreach based on departmental
priorities. What you\'ll do: Respond to incoming calls for the
designated team and provide coverage for additional teams as needed.
Take all necessary follow-up actions for uncovered caseloads when calls
are received. Handle high-priority or urgent calls when ongoing Care
Managers are not available. Document all actions, communication, and
interventions accurately within the appropriate database. Participate in
development, implementation, and ongoing review of participants\' care
plan, as assigned Complete calls to providers and follow up actions,
including authorizations Conduct ongoing calls to consumers according to
departmental needs and direction. Potential to complete home visits and
related journal entries, as assigned Other duties as assigned What
you\'ll bring: Your passion for helping others and desire to make a
difference Adaptability to be able to change as the needs of consumers
and/or programs change At least one year of experience in the human
services field Bachelor\'s degree in Social Work or related field highly
preferred; Current licensure if appropriate What you\'ll get: Ability to
work with an enthusiastic team of like-minded individuals Opportunity to
Develop Professionally In Your Chosen Career Great Work/life Balance
35-hour work week with some flexibility; standard M-F workweek; hybrid
Work Environment (home, Office And Home Visits). Exceptional Benefits
health benefits available on day 1; generous paid time off policies;
company paid LTD and life insurances, 401K plan APPLY TODAY!