What are the responsibilities and job description for the Helpdesk Representative position at Oklahoma State University?
Campus
OSU-Center for Health Sciences
Contact Name & Email
Jamie.Childers@okstate.edu, Jamie.Childers@okstate.edu
Work Schedule
Typically, Monday - Friday 8 hour shifts
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$16.00 - $18.00
About This Position
The Helpdesk Representative serves as the first point of contact for customers seeking technical assistance over the phone, email or face to face. They will perform remote first level of support by troubleshooting through diagnostic techniques and by gathering information from our customers. Determine the next step to be able to find the best solution based on the issue and details provided by the customers. Assist in the development and maintenance of classroom schedules, events and other tasks associated with maintaining computer labs and hardware available in computer labs. Assist faculty and students with classroom software and technology.
Required Qualifications
OSU-Center for Health Sciences
Contact Name & Email
Jamie.Childers@okstate.edu, Jamie.Childers@okstate.edu
Work Schedule
Typically, Monday - Friday 8 hour shifts
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$16.00 - $18.00
About This Position
The Helpdesk Representative serves as the first point of contact for customers seeking technical assistance over the phone, email or face to face. They will perform remote first level of support by troubleshooting through diagnostic techniques and by gathering information from our customers. Determine the next step to be able to find the best solution based on the issue and details provided by the customers. Assist in the development and maintenance of classroom schedules, events and other tasks associated with maintaining computer labs and hardware available in computer labs. Assist faculty and students with classroom software and technology.
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date)
- At least one year IT helpdesk experience.
- Experience with Mac OS, IOS and Android is preferred.
- Required experience with MS Windows 10, Windows 7, MS Office 2013 .
- Ability to learn new software and networking concepts in a fast paced setting.
- Experience with medical or clinical environment and applications preferred.
- Must be able to resolve 1st level support issues/request.
- Must be able to assign tickets to other members in I.T.
- Valid Driver's License required
- Excellent customer service skills are required.
- Must be courteous, punctual, conscientious, patient, dependable, enthusiastic, and self-motivated.
- Previous working experience in a technology Helpdesk or call center setting.
- Ability to provide first level of support to users requesting help with university software, hardware, telephones, printers.
- Must be familiar with Microsoft products including operating systems and Office products.
- Vocational/Technical
- Healthcare, Academic experience preferred.
Salary : $16 - $18