What are the responsibilities and job description for the IT Helpdesk Coordinator position at OSU Medical Center?
The Helpdesk Coordinator accepts technical support calls to the IT Department and logs them in the Help Desk System. This position is responsible for troubleshooting and resolution of end-user hardware, operating system, software related problems as well as issues with voice communication. This position forwards technical support issues that cannot be addressed by the Help Desk to the appropriate technician. This position is responsible for report preparation, keeping track of tickets that remain open for too long, assisting prioritization of tickets, helping coordinate moves/new hires/clinic startups, assisting with requisitions for parts and equipment to keep desktop/infrastructure supplied, and provides general assistance to the IT Department employees.
Education:
- High school or GED (Preferred)
Experience: 3 - 5 years