What are the responsibilities and job description for the Resolutions Specialist - Onsite Position, Bilingual Preferred position at Oklahoma's Credit Union?
ABOUT US:
Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.
At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.
ABOUT YOU:
You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.
Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.
VISIT:
- okcu.org
- facebook.com/OklahomasCU
- instagram.com/oklahomascreditunion
- linkedin.com/company/oklahomascu
- twitter.com/OklahomasCU
- youtube.com/user/MyOECU
This position is located in our phone center at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.
ESSENTIAL FUNCTIONS:
- Provide outstanding member service and contribute to overall team effort.
- Fully understand and actively assist members in using credit union products and services.
- Contact delinquent accounts to request payment, record promises on accounts and schedule follow-up contact.
- Notify co-signers of delinquent accounts according to due dates.
- Initiate appropriate follow-up action on mail retuned as undeliverable.
- Prepare correspondence on delinquent accounts that require special handling.
- Skip-trace accounts according to established practices.
- Research disputed delinquent account balances; correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.
- Refer additional products and services as appropriate.
- Ensure confidentiality regarding member transactions and information.
- Ensure compliance with all credit union policies and procedures.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent.
- Customer service experience.
- Six months of related experience and/or training; or equivalent combination of education and experience.
- Multi-lingual capabilities to include Spanish preferred.
BENEFITS FOR FULL-TIME EMPLOYEES:
- Employee medical coverage 90% paid by OKCU
- Employee dental, vision and life insurance paid by OKCU
- Tuition reimbursement program
BENEFITS FOR ALL ELIGIBLE EMPLOYEES:
- 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
- Volunteer opportunities to serve the community
- Gym membership reimbursement
- Comprehensive training opportunities
- And much more
Oklahoma's Credit Union is an EEO/AAP employer.
