Quality Assurance Supervisor

The Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company’s policies, procedures, and activities involved in assuring the quality of handling customer products. They will maintain close working relationships with department managers and supervisory personnel in order to meet and maintain product quality, identify, solve and prevent problems affecting product quality, maximize productivity, and comply with regulatory requirements.

Primary Responsibilities:

• Monitor handling, quality control and product integrity. Reviewing efficiency and quality.
• Assist in developing guidance procedures, best practice protocol such as checklists and guidebooks.
• Evaluate procedures and processes and provide recommendations for improvement
• Responsible for verification of any over/short/damage loads.
• Work with supervisors to conduct load audits.
• Responsible for verification and investigation of any pallet “skips”.
• Ensure full inventory, and/or annual physical counts, are completed in a timely manner. This position is responsible for the warehouse/floor portion, the office admin is responsible for the administrative part. This involves but is not limited to: assigning team member for the count, scheduling the days for the count, discrepancy investigation, and communication with office admin.
• Responsible to conduct cycle counts and report respectively. Expectation is to work with management and customer for number of counts required per week.
• Responsible for damaged freight process; customer communication, follow up, floor storage and communication, etc.
• Understanding of customer processes
• Responsible for assisting in developing new customer SOPs and quarterly review of all SOP’s.
• Inventory management from a physical perspective – ensuring all rows are parallel and items are not out of order.
• Perform root cause analysis investigations for customer complaints and quality failures.
• Assist in the oversight of general facility maintenance and housekeeping.
• Other duties as assigned.

Knowledge and Skill Requirements:

• High school diploma or GED preferred but not required.
• Minimum 3-5 years of experience in inventory control; prefer experience with Warehouse Management Systems.
• Forklift experience. Certification upon hire will be required.

Competencies:

• Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
• Ability to motivate others to carry out assigned tasks; ability to encourage and build mutual trust, respect, and cooperation among team; ability to implement and follow through with assigned tasks.
• Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.
• Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.
• Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.

Physical Demands:

The physical demands and/or work environment described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing for long periods of time.
• Minor lifting of product.
• Occasional climbing, crouching, kneeling.
• Move up to 50 pounds.

Work Environment:

The working conditions of this position reflect those of a standard warehouse environment to include:

• Working in close proximity to others
• Working with heavy machinery and products
• Moderate to high noise levels
• Tasks may require both indoor and outdoor work assignments
• May be subject to hot and cold temperatures inside the warehouse depending upon outside weather conditions