What are the responsibilities and job description for the Customer Service Assistant 2 - 20060885 position at Ohio Department of Natural Resources?
What We Need
We are seeking energetic, passionate people who enjoy the outdoors and want to play a key role for the position of Customer Service Assistant 2 - 20060885 within the Division of Wildlife, headquartered at the Akron Wildlife District Office. The address is 912 Portage Lakes Dr. Akron, Ohio 44319 in Summit County. To learn more about the Division of Wildlife, please visit Division of Wildlife.
What You Will Do…
Organization
Natural Resources
Agency Contact Name and Information
Eva Gaines, Eva.Gaines@dnr.ohio.gov, 614-265-6406
Unposting Date
Jul 9, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO-Summit County-Akron
Schedule
Full-time
Work Hours
8am-5pm, subject to change
Classified Indicator
Classified
Technical Skills
Customer Service, Public Relations, Administrative support/services
Agency Overview
Who we are:
Did you know Ohio operates 76 state parks, manages over 750,000 acres of diverse wildlife land and more than 2 million acres of water? That’s just the tip of the iceberg of what we do at the Ohio Department of Natural Resources (ODNR) as we seek to ensure a balance between wise use and protection of our natural resources for the benefit of all!
Across our 12 divisions and support services, we employ office staff, law enforcement officers, geologists, biologists, engineers, attorneys, communicators, managers, and so much more. Whatever your passion, we likely have a position to fit it and pathways for advancement!
Working at ODNR is a special experience. Our employees are afforded opportunities to participate in public events at parks, nature preserves, wildlife areas, and annually at the Natural Resources Park at the Ohio State Fair! We routinely have Lunch and Learn events at our Assembly Center which are streamed on Teams Live as are monthly updates with our Director.
We are seeking energetic, passionate people who enjoy the outdoors and want to play a key role for the position of Customer Service Assistant 2 - 20060885 within the Division of Wildlife, headquartered at the Akron Wildlife District Office. The address is 912 Portage Lakes Dr. Akron, Ohio 44319 in Summit County. To learn more about the Division of Wildlife, please visit Division of Wildlife.
What You Will Do…
- Answer incoming phone calls and provide a high level of customer service as part of the 1-800-WILDLIFE Call Center
- Complete sales to walk in customers
- Complete administrative tasks for District Operations
- Coordinate and plan events, trainings, and meetings hosted in the office
- Complete public requests for educational, permitting, and promotional items that advance wildlife participation
- Starting hourly pay of $23.65/hr with multiple pay increases over your first 5.5 years of service, with an end salary of $28.76/hr
- There may also be cost of living adjustments (COLA) applied. Longevity pay supplements begin after five (5) years of state service. For more details, refer to the OCSEA pay range schedule & longevity rates OCSEA Employees | Department of Administrative Services
- Or equivalent of Minimum Qualifications for Employment noted above.
Organization
Natural Resources
Agency Contact Name and Information
Eva Gaines, Eva.Gaines@dnr.ohio.gov, 614-265-6406
Unposting Date
Jul 9, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO-Summit County-Akron
Schedule
Full-time
Work Hours
8am-5pm, subject to change
Classified Indicator
Classified
Technical Skills
Customer Service, Public Relations, Administrative support/services
Agency Overview
Who we are:
Did you know Ohio operates 76 state parks, manages over 750,000 acres of diverse wildlife land and more than 2 million acres of water? That’s just the tip of the iceberg of what we do at the Ohio Department of Natural Resources (ODNR) as we seek to ensure a balance between wise use and protection of our natural resources for the benefit of all!
Across our 12 divisions and support services, we employ office staff, law enforcement officers, geologists, biologists, engineers, attorneys, communicators, managers, and so much more. Whatever your passion, we likely have a position to fit it and pathways for advancement!
Working at ODNR is a special experience. Our employees are afforded opportunities to participate in public events at parks, nature preserves, wildlife areas, and annually at the Natural Resources Park at the Ohio State Fair! We routinely have Lunch and Learn events at our Assembly Center which are streamed on Teams Live as are monthly updates with our Director.
Salary : $24 - $29