Training and Educational Services Bureau Chief (ODJFS Program Administrator 2)

Office of Employee and Business Services

The Office of Employee and Business Services (OEBS) provides customer service and operational support to ODJFS through five bureaus: Business Services, Civil Rights and Labor Relations, Human Resources, Multimedia Services, and Training and Educational Services. OEBS customers include all ODJFS employees, clients, service providers, county agencies, and the public. Learn more about the office by visiting the ODJFS OEBS webpage.

What You Will Do

You will lead training and educational services for the agency, focusing on leadership development, technical skills, and organizational change management. You’ll help ODJFS state and county staff build skills and careers through training and other tools. You’ll oversee the agency’s learning management system and provide training consultation services to state and county employees. You’ll also play a key role in guiding staff through organizational transitions.

You’ll collaborate with other Office of Employee and Business Services leaders to deliver exceptional customer service and administrative support to ODJFS programs, employees, and the public.

Job Duties

• Lead and support a team of training professionals.
• Serve as a subject matter expert in training for state and county employees.
• Promote continuous learning and career growth in state service.
• Conduct training needs assessments for agency leaders and supervisors.
• Sponsor and support agency-wide organizational change management initiatives and projects.
• Review and approve learning objectives, assessments, and materials to ensure quality and consistency.
• Ensure compliance with state, legal, and administrative training requirements.
• Analyze and report on agency training and educational strategies.
• Provide consultation services on curriculum design, training strategy, policy implementation, training plans, the creation of job aids and technical assistance, and performance improvement.
• Organize large-scale in-person and virtual training events.
• Manage team performance, set goals, track progress, and oversee assignments for training staff.
  
  

Preferred Qualifications

We are looking for an individual with skills in facilitation, training, communication, collaboration, and adaptability. We prefer a candidate with an Organizational Change Management (OCM) Certification from a recognized provider such as:

• Prosci (ADKAR® model)
• Association of Change Management Professionals (ACMP) – Certified Change Management Professional (CCMP)
• APMG International – Change Management Foundation or Practitioner
• Kotter Change Certification
• Avaap Change Management Lead Certification
• Or an equivalent, industry-recognized OCM credential
  
  

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: Rhodes State Officer Tower - 30 E Broad Street, Columbus, OH 43215

Travel: Occasional travel within the state of Ohio.

PN(s): 20041996

Option 1

The ideal candidate, at minimum, must have the following:

• 48 months training or 48 months experience in delivery of employment & training related government programs, community or private industry human resource programs
• AND 24 months training or 24 months experience in supervisory principles/techniques
• AND 12 months training or 12 months experience in managerial principles/techniques
  
  

Option 2

• Completion of undergraduate core program in public or business administration, social science, or human resource management
• AND 24 months training or 24 months experience in supervisory principles/techniques
• AND 24 months training or 24 months experience in managerial principles/techniques
  
  

Option 3

• 12 months experience as ODJFS Program Administrator 1, 64291.
  
  

Or

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$47.50

$50.15

$52.90

$55.88

$58.94

$62.31

$64.87

$67.90

Annual

$98,800

$104,312

$110,032

$116,230

$122,595

$129,605

$134,930

$141,232

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

ODJFS Human Resources Team, ODJFS_Careers@jfs.ohio.gov

Unposting Date

Mar 3, 2026, 4:59:00 AM

Work Location

James A Rhodes Office Tower 30

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$47.50 per hour

Schedule

Full-time

Classified Indicator

Unclassified

Union

Exempt from Union

Primary Job Skill

Program Management

Technical Skills

Change Management, Data Analytics, Learning and Development, Regulatory Compliance, Training, Facilitating

Professional Skills

Adaptability, Collaboration, Consultation, Leading Others, Strategic Thinking, Verbal Communication, Written Communication

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public ser vice is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.