What are the responsibilities and job description for the Health Care Facilities Office Surveyor Supervisor 1 - Complaint Unit Supervisor position at Ohio Department of Health?
What You'll Do
The Bureau of Survey and Certification (BOSC) is responsible for conducting survey inspections to ensure health care providers and clinical laboratories are compliant with state and federal requirements. BOSC has an opening for a Health Care Facilities Office Surveyor Supervisor 1 in the Complaint Unit. As the supervisor of surveyors, your impact reaches beyond each resident into connected lives of caregivers, friends, and families. The lives you touch may be countless and your work will count!
Staff Management & Supervision
Renewal of licensure/certification/registration pertinent to assigned discipline as mandated by Ohio Revised Code.
Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist,) AND 18 mos. exp. conducting inspections of long-term care or non-long term care providers/suppliers &/or health care services AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT).
OR
Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist) AND 6 mos. exp. as Health Care Facilities Field Surveyor - Independent, 61582 or Health Care Facilities Office Surveyor – Independent, 61592 AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT).
Note: The job posting & official position description on file with the Ohio Department of Health (ODH) will reflect, in the minimum acceptable characteristics, the required licensure, certification, registration, or other professional credential & the specialized body of knowledge necessary to perform the assigned duties of the position.
Job Skills: Regulatory Compliance
Technical Skills: Public Health, Management
Professional Skills: Building Consensus, Building Trust, Decision Making, Leading Others, Problem Solving
Educational Transcript Requirements: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Agency Contact Name and Information
Kristi W. will contact individuals selected for an interview.
Unposting Date
Apr 29, 2026, 11:59:00 PM
Work Location
Health Department Building
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$39.22
Schedule
Full-time
Work Hours
8:00AM-5:00PM Monday-Friday
Classified Indicator
Classified
Union
Exempt from Union
Technical Skills
Management, Public Health
Agency Overview
Health Care Facilities Office Surveyor Supervisor 1 - Complaint Unit Supervisor
About Us
Our mission at the Ohio Department of Health (ODH) is “advancing the health and well-being of all Ohioans”. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
The Bureau of Survey and Certification (BOSC) is responsible for conducting survey inspections to ensure health care providers and clinical laboratories are compliant with state and federal requirements. BOSC has an opening for a Health Care Facilities Office Surveyor Supervisor 1 in the Complaint Unit. As the supervisor of surveyors, your impact reaches beyond each resident into connected lives of caregivers, friends, and families. The lives you touch may be countless and your work will count!
Staff Management & Supervision
- Supervise health care facilities office surveyor(s) and other assigned staff and oversee and monitor the statewide complaint intake program.
- Conduct regular staff meetings to lead and guide activities.
- Monitor and delegate work activities of the unit.
- Conduct probationary and annual performance evaluations.
- Provide orientation to new staff and monitor training progress.
- Participate in recruitment process which includes conducting interviews and evaluating candidates.
- Timely notify supervisor of staff problems or facility issues that may jeopardize performance measures.
- Set priorities to ensure compliance of program to federal & state laws and rules and mandated time frames.
- Direct development and maintenance of complaint activity reports and records.
- Utilize computer systems to ensure timely intake and processing of complaints.
- Direct daily operations of the Medicare Balanced Billing and the Volunteer Health Care Immunity Programs.
- Act as liaison between various bureaus, the Centers for Medicare/Medicaid Services (CMS), other government agencies and provider groups to coordinate the investigation of health care facility complaints.
- Prepare and deliver speeches to community groups, providers, suppliers, consumers, or other agencies.
- Draft letters in response to public or legislative queries or requests.
- Evaluate and make recommendations to supervisor regarding bureau needs, changes in goals and objectives, operating budget projections, and procedures.
- Research special problems, evaluate data, and recommend appropriate action when assigned.
- Assist higher-level supervisor in planning and coordinating activities relative to long term care (LTC) and acute and continuing care (ACC) providers and suppliers (e.g., intake, evaluation, processing, and assignment for investigation of consumer complaints).
- Participate in the development, testing, and implementation of information technology systems.
- Serve as liaison to vendors providing services to Complaint Unit.
Renewal of licensure/certification/registration pertinent to assigned discipline as mandated by Ohio Revised Code.
Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist,) AND 18 mos. exp. conducting inspections of long-term care or non-long term care providers/suppliers &/or health care services AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT).
OR
Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist) AND 6 mos. exp. as Health Care Facilities Field Surveyor - Independent, 61582 or Health Care Facilities Office Surveyor – Independent, 61592 AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT).
Note: The job posting & official position description on file with the Ohio Department of Health (ODH) will reflect, in the minimum acceptable characteristics, the required licensure, certification, registration, or other professional credential & the specialized body of knowledge necessary to perform the assigned duties of the position.
Job Skills: Regulatory Compliance
Technical Skills: Public Health, Management
Professional Skills: Building Consensus, Building Trust, Decision Making, Leading Others, Problem Solving
Educational Transcript Requirements: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Agency Contact Name and Information
Kristi W. will contact individuals selected for an interview.
Unposting Date
Apr 29, 2026, 11:59:00 PM
Work Location
Health Department Building
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$39.22
Schedule
Full-time
Work Hours
8:00AM-5:00PM Monday-Friday
Classified Indicator
Classified
Union
Exempt from Union
Technical Skills
Management, Public Health
Agency Overview
Health Care Facilities Office Surveyor Supervisor 1 - Complaint Unit Supervisor
About Us
Our mission at the Ohio Department of Health (ODH) is “advancing the health and well-being of all Ohioans”. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
Salary : $39