What are the responsibilities and job description for the ServiceNow Information Technology Apprentice/ Infrastructure Specialist Associate position at Ohio Department of Administrative Services?
ServiceNow & IT Service Management (ITSM) Support
limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network,
IT Security and Help Desk/Customer Support
Associate: 18 months combined work exp. &/or trg. In any combination of the following: installing, monitoring/maintaining,
configuring, upgrading, &/or administering/operating a single technology domain.
Administrative Services
Agency Contact Name and Information
Mark Rider, Mark.Rider@das.ohio.gov
Unposting Date
May 11, 2026, 11:59:00 PM
Work Location
Information Services - SOCC
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$24.16- $30.55
Schedule
Full-time
Work Hours
8:00 am - 5:00 pm
Classified Indicator
Unclassified
Union
OCSEA
Professional Skills
Critical Thinking, Verbal Communication, Written Communication
Primary Technology
Not Applicable
Agency Overview
About Us:
The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.
DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.
The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management.
TheInfrastructure Services Division (ISD) operates the IT infrastructure for the state, which includes hardware, software and telecommunications. The division also develops and manages a variety of enterprise IT services. ISD consists of the following program areas: Application Infrastructure & Operations Solutions; Customer Service Center; Data Center Co-Location; Disaster Recovery and Business Continuity; Enterprise Cloud Smart Solutions; Enterprise Mainframe Computing and Database Services; Enterprise Servers; Enterprise Storage; and Unified Network Services.
- Assists with maintaining and updating records within ServiceNow, including incidents, requests, and configuration items (CMDB).
- Supports data quality efforts by reviewing and correcting records under supervision.
- Generates basic reports and dashboards to support operational visibility.
- Assists in documenting workflows, service offerings, and IT processes.
- Participates in platform-related activities to gain familiarity with enterprise ITSM tools.
- Assists with tracking and documenting change requests in alignment with Change Management processes.
- Supports Disaster Recovery (DR) planning efforts, including documentation updates and preparation activities.
- Helps gather and organize audit and compliance artifacts for internal and external reviews.
- Maintains logs, checklists, and supporting documentation for compliance activities.
- Participates in governance, risk, and compliance-related meetings.
- Assists in basic troubleshooting efforts under supervision for ServiceNow and related systems.
- Shadows senior staff to learn incident resolution, monitoring, and operational support processes.
- Supports identification and documentation of issues and resolutions.
- Gains exposure to enterprise tools, integrations, and workflows.
- Assists with testing of system changes and enhancements.
- Develops and maintains documentation, including SOPs and knowledge articles.
- Takes meeting notes and tracks follow-up items.
- Assists in identifying opportunities for process improvement.
- Participates in training sessions and knowledge-sharing activities.
- Collaborates with cross-functional teams as needed.
limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network,
IT Security and Help Desk/Customer Support
Associate: 18 months combined work exp. &/or trg. In any combination of the following: installing, monitoring/maintaining,
configuring, upgrading, &/or administering/operating a single technology domain.
- Or successful completion of IT Apprenticeship program at designated agency.
- Or completion of associate core program in computer science or information systems
Administrative Services
Agency Contact Name and Information
Mark Rider, Mark.Rider@das.ohio.gov
Unposting Date
May 11, 2026, 11:59:00 PM
Work Location
Information Services - SOCC
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$24.16- $30.55
Schedule
Full-time
Work Hours
8:00 am - 5:00 pm
Classified Indicator
Unclassified
Union
OCSEA
Professional Skills
Critical Thinking, Verbal Communication, Written Communication
Primary Technology
Not Applicable
Agency Overview
About Us:
The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.
DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.
The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management.
TheInfrastructure Services Division (ISD) operates the IT infrastructure for the state, which includes hardware, software and telecommunications. The division also develops and manages a variety of enterprise IT services. ISD consists of the following program areas: Application Infrastructure & Operations Solutions; Customer Service Center; Data Center Co-Location; Disaster Recovery and Business Continuity; Enterprise Cloud Smart Solutions; Enterprise Mainframe Computing and Database Services; Enterprise Servers; Enterprise Storage; and Unified Network Services.
Salary : $24 - $31