Information Technology Apprentice/Associate

What You'll Do

Supports the work of the InnovateOhio Platform (IOP) User Experience (UX) Architecture team in:

User Experience Practices

• Support the design & improvement of user experiences for InnovateOhio Platform websites & portals
• Create & update user journey maps, wireframes, & design patterns
• Work with agencies & technical teams to support user experience & visual design standards
• Work with developers & other team members to identify & help resolve usability & functional issues
• Support content authors by developing, reviewing, & maintaining documentation & training materials to ensure content is accurate, relevant, accessible, & current
• Develop a basic understanding of technical concepts like data flow, authentication, interface design, & communicate clearly with team members & partners
  
  

Design Operations

• Assist with maintaining & improving the IOP Ohio Design System.
• Support the creation & documentation of design components, patterns, & standards
• Help research best practices by observing users, reviewing existing designs, & assisting with user studies
• Support design governance by helping track usage, updates, & compliance with design standards
• Participate in User Acceptance Testing (UAT) by testing new features & reporting usability or design issues
• Assist with organizing feedback from the user community to help improve & expand design standards
  
  

Digital Accessibility

• Analyzes websites & applications to identify accessibility issues & provides appropriate guidance to resolve errors
• Reviews accessibility errors from automated testing applications to determine the appropriate course of action for correction
• Develops, reviews, & updates IOP documentation & training material to ensure that information is accessible, accurate, relevant, & current
  
  

Performs other duties as assigned

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

• Or equivalent of Minimum Class Qualifications for Employment noted above.
  
  

Job Skills: Information Technology

Knowledge

• User experience & web technologies & standards*
• User experience design & user interface design*
• W3C WCAG 2.1 A & AA standards*
• Digital assistive technology*
  
  

Skills

• Figma, UXPin, & Adobe suite of tools including Photoshop*
• Brand/design system management (messaging, creating visual designs based on existing branding & style guides)*
• Use of Microsoft Office Suite software
• Strong work ethic & attention to detail
• Clear, concise communication skills
• Operation of personal computer & associated hardware & software
  
  

Abilities

• Think critically & problem solve
• Manage multiple demands or tasks on projects
• Able to work effectively with light supervision
• Able to work independently & as part of a team
  
  

Preferred areas of interest/study: Computer science, design, disability studies, information systems, public policy, social science research

• Developed after employment.
  
  

Organization

Administrative Services

Agency Contact Name and Information

Molli Marquez, Molli.Shaw@das.ohio.gov

Unposting Date

Mar 31, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$24.16-30.55

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Information Technology

Technical Skills

Information Technology

Professional Skills

Critical Thinking

Primary Technology

Not Applicable

Agency Overview

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management.