Cleveland - Workers' Compensation Information Supervisor (PN: 20068883)

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What Our Employees Have To Say

BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
  
  

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

What You’ll Be Doing

• Supervise and Support Claims and Clerical Staff Directly supervises Workers’ Compensation Claims Assistants and clerical support staff, including assigning tasks, monitoring workflow, conducting performance evaluations, approving leave, and recommending disciplinary actions.
• Coordinate Office Operations and Facilities Support Manages day-to-day office functions including maintaining calendars, responding to inquiries about office facilities, and coordinating with internal departments (e.g., IT, Facilities, HR) to ensure smooth operations within the office building.
• Oversee Workflow Across Multiple Operational Units Provides procedural guidance and oversight for units such as File Room, Indexing, Phones/Counter, and Self-Insured operations to ensure compliance with policies and delivery of consistent, customer-focused service.
• Ensure Accurate Claims Processing and Public Communication Monitors the flow of claim files and mail, ensures proper indexing and claim number assignment, and ensures the public receives accurate and courteous information regarding Workers’ Compensation laws and procedures.
• Prepare Reports and Collaborate with Leadership Prepares weekly and monthly operational reports, reviews production data, and works closely with Claims Director and Supervisors to implement policies and improve service delivery across all units.
  
  

24 mos. trg. or 24 mos. exp. in private insurance organization as claims representative providing work direction to claims staff.

• Or 24 mos. exp. managing lost-time claims &/or medical-only claims serving as primary decision maker to include making initial determination of claim, having overall responsibility & accountability of claim & management of claim to desired outcome.
• Or 24 mos. exp. as supervisor within Ohio Bureau of Workers' Compensation, 12 mos. of which involved telephoned, in-person &/or written contact with providers, claimants, employers, public officials, attorneys &/or general public to provide information & answer inquiries concerning various operations, services &/or policies & procedures of agency.
• Or completion of undergraduate core program in business administration, communications or related field of study.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Job Skills: Claims Examination

Major Worker Characteristics

Knowledge of: supervisory principles & techniques*; employee training & development; workers’ compensation laws, policies & procedures*; eligibility criteria & procedures used for processing workers’ compensation claims*; English grammar; oral & written business communication; public relations; addition, subtraction, multiplication, division, fractions, decimals & percentages.

Skill in: personal computer.

Ability to: define problems, collect data, establish facts & draw valid conclusions; read & understand medical reference manuals; write meaningful, accurate & concise reports; gather, collate & classify information about data, people or things; respond to sensitive inquiries from & contacts with injured workers, employers, legislators, providers or their representatives, & public.

Organization

Workers' Compensation

Agency Contact Name and Information

Mia Truss-Davis, mia.t.1@bwc.state.oh.us

Unposting Date

Apr 1, 2026, 11:59:00 PM

Work Location

Lausche Building

Primary Location

United States of America-OHIO-Cuyahoga County-Cleveland

Compensation

$29.34

Schedule

Full-time

Classified Indicator

Classified

Union

Exempt from Union

Primary Job Skill

Claims Examination

Technical Skills

Claims Examination, Management, Professional, Operational Support

Professional Skills

Adaptability, Building Trust, Coaching, Collaboration, Problem Solving

Agency Overview

A Little About Us:

With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.