What are the responsibilities and job description for the Network Engineer position at Office1?
At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employees' purpose and passions.
Join Office1 and Shape the Future of IT Solutions
At Office1, we align our employees' goals with our commitment to customer success, creating a culture that fosters purpose and passion. Since 1995, we've been delivering innovative technology solutions to SMBs and have become one of the fastest-growing managed service providers in the Western U.S.
We are seeking a Network Engineer 2 to join our Managed Services team. In this role, you will operate independently across a broad range of systems and network technologies, resolve complex escalations, lead mid-size projects, and serve as an escalation and mentoring resource for junior technicians.
What You'll Be Doing
Escalations and Advanced Troubleshooting
- Own and resolve complex or escalated service tickets
- Guide junior techs through troubleshooting and project tasks
- Proactively identify systemic problems and implement durable, long-term fixes
Microsoft 365, Identity, and Cloud
- Use Message Trace, Quarantine, and eDiscovery tools to solve Microsoft 365 mail issues
- Create and enforce mail flow rules and support mailbox and SharePoint migrations
- Migrate systems and workstations to Azure AD (Entra)
- Design and apply Conditional Access policies
- Manage and interpret sign-in logs and Azure permissions
Infrastructure, Networking, and Virtualization
- Deploy and manage Hyper-V and Azure virtual machines
- Design and implement VLANs, VPNs, firewall rules, and related network configurations
Backup, Recovery, and Incident Response
- Conduct file and server-level restores, verify backup integrity, and recommend improvements
- Respond to mid-level incident response situations (e-mail compromise, virus cleanup, localized ransomware infection)
Projects and Automation
- Write project scopes and plans for 10 to 25 user environments
- Use RMM to run scripts and deploy configurations across multiple endpoints
- Identify automation opportunities and deploy solutions using ConnectWise Automate and Backstage
What You Bring
- 2 to 4 years in IT infrastructure support
- 2 years in network configuration, Active Directory, and Office 365
- 1 year with Azure AD (Entra), Conditional Access, and cloud identity management
- Experience with tools including Sophos, ConnectWise, Veeam, and Unifi
- Security (or equivalent)
- Microsoft certifications aligned to the role (AZ-104, MS-102) are strongly preferred
Specialty Focus Areas (Preferred)
All Network Engineer 2s are expected to develop one or more specialties such as:
- Backup
- Automation
- iTune/JAMF
- Onboarding
- Security (EDR/AV)
- Office 365
- GSuite
- Firewalls
- Infrastructure Support
- Infrastructure Design
- Azure
Diversity
Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.
What We Offer
- Paid time off, holidays, and vacation
- Comprehensive medical, dental, and vision coverage with generous contributions
- Supplemental benefits (e.g., STD/LTD, life, EAP)
- 401K matching
- Onsite parking, gym, showers, and activity rooms