What are the responsibilities and job description for the Warehouse Customer Service Representative position at ODW Logistics?
ODW Logistics is a people-focused and customer-driven top 50 third-party logistics (3PL) provider. ODW Logistics is passionate group of team members who are committed to the growth of our company while living our core values of Respect-Trust-Team-Opportunity.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our company is an equal opportunity employer.
#INDHR
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
- Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
- Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
- Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
- Works continuously to exceed customer expectations by:
- Responding promptly to customer inquiries
- Handling all situations to establish win-win outcomes in the best interests of customers and the organization
- Building and maintaining long-term relationships with internal and external customers
- Organizing workflow to exceed customers’ timeframes
- Obtaining and evaluating all relevant information to handle product and service inquiries
- Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
- Provides suggestions for continuous improvement
- Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies
- Prepares hazardous and international documents.
- Other duties as assigned.
- 1-2 years of customer service or related work.
- Microsoft Office software, data entry, and internet application experience.
- High School graduate or equivalent.
- Warehouse Management System (AS400) experience.
- General office working conditions.
- Workweeks in excess of 40 hours may exist periodically through the year.
- Occasional weekend work.
- Must be able to work in a fast passed, team oriented environment dedicated to exceeding customer expectations and to the achievement of safety, quality and productivity goals in a time sensitive environment.
- Requires the ability to frequently sit and use hands in a repetitive motion on the computer.
- Occasionally requires the ability to lift/carry boxes up to 50 lbs.
- People Focused: Recognize that having great people is the ultimate competitive advantage.
- Customer Driven: Deliver the optimal customer experience (internal and external).
- Business Acumen: Learn and apply position expertise and industry knowledge.
- Results Driven: Show personal desire, energy and focus to succeed against high standards.
- Innovative: Think differently and be innovative for better business results.
Our company is an equal opportunity employer.
#INDHR
Salary : $20