What are the responsibilities and job description for the Customer Service Representative (Warehouse / Logistics) position at APOLLO FORKLIFT LLC.?
Company Description Apollo Forklift LLC provides integrated manufacturing, marketing, parts supply, and maintenance services to meet diverse warehousing needs. With multiple warehouses across the United States and a team of experienced engineers, the company delivers seamless maintenance and strong after-sales support. Apollo Forklift LLC offers eight product lines and over 100 categories of warehouse equipment, including electric forklifts, pallet jacks, stackers, and order pickers. The organization is committed to high-quality products at fair prices, complemented by excellent customer service. Applicants can expect to join a company focused on long-term, sustainable value and reliable partnerships.
Role Description This full-time, on-site Customer Service Representative (Warehouse / Logistics) role is based in the Greater Halifax Metropolitan Area. The role involves handling customer inquiries related to warehouse equipment, orders, deliveries, and maintenance services, ensuring timely and accurate responses. The representative will coordinate closely with logistics, warehouse, and engineering teams to resolve issues, track shipments, and support after-sales service. Daily tasks include managing phone and email communication, updating customer records, processing service requests, and following up to confirm resolution and satisfaction. The position also requires monitoring customer feedback, supporting process improvements, and maintaining a professional, customer-focused presence in all interactions.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support experience.
- Ability to foster positive interactions and outcomes, focusing on Customer Satisfaction and Customer Experience.
- Experience working in or with Customer Service Representative teams or similar service-oriented roles.
- Knowledge of warehouse or logistics operations is preferred; experience with material handling equipment is an asset.
- Clear verbal and written communication skills, with the ability to explain technical information in accessible terms.
- Proficiency with basic office software and customer management systems; ability to learn new tools quickly.
- Strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- High level of professionalism, reliability, and commitment to inclusive, respectful collaboration.
Please call Ms Chu at 1 470-628-5157 if you are interested.