What are the responsibilities and job description for the IT Support Technician position at Oconto County (WI)?
Description SUMMARY Entry-level technical support and customer service work assisting in the general support of the County's client technology devices. This includes installing, diagnosing, repairing, maintaining, and upgrading client devices, as well as providing end-user training and assistance where required. Examples of Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: Installs, troubleshoots, configures, and delivers components of client devices including PC's, printers, mobile devices, etc.
Responsible for county remote computer and associated peripheral devices. Assist with the county anti-virus software and help desk/inventory/patching software and schedules. Assists in support of county imaging systems.
Primary support for all county printer hardware and troubleshooting. Provides help desk support. Assists Senior Client Tech in technology assessment pertaining to client technology devices.
Assists and follows guidance of the other TS staff as directed to meet Oconto County goals. Completes documentation necessary for administrative functions to include project management, problem logs, equipment transaction forms and other required documentation. Maintain up-to-date knowledge of PC operating systems and application software released or supplied by various manufacturers.
Assists in the development of procedure recommendations and standards. Assists in systems development by investigating and completing assigned project-service requests; formulating work plans; developing user documentation; and training users. Performs maintenance and repair on client devices (hardware and/or software) to include: problem determination and resolution, coordination of service calls and liaison with customers and vendors.
Works with little or no direct supervision on a day to day basis. Assists with the County Board with their assigned Surface Pro's and is present at identified meetings to render support where needed. Responsible for the logging and destroying of storage devices.
Completes other TS Department operations tasks as assigned Performs other related functions as assigned. Typical Qualifications Working towards or having an Associate's Degree in microcomputers, computer science, networking or other related field. Knowledge of and experience in supporting client devices.
Alternatively, any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities will be considered. Valid Drivers License is required. Supplemental Information LANGUAGE SKILLS Knowledge of data communications technology.
Knowledge of client devices, peripherals, device configurations, and associated hardware and software. Ability to work well with departmental personnel and users. Ability to work independently or as a member of a project team.
Ability to coordinate multiple problems and projects. Ability to establish and maintain effective working relationships with staff and users. Ability to communicate effectively both orally and in writing.
Ability to work the required hours of the position. Ability to clearly and thoroughly communicate verbally with users. MATHEMATICAL SKILLS Intermediate math skills are required.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to establish effective working relationships with the department co-workers, other county employees, management and the public.
CONFIDENTIALITY Has access to all county data (including PHI confidential data) which resides on computer systems and may view data that is confidential, protected health information and personal in nature when troubleshooting, restoring files, and setting up users or setting up computer systems. Works with confidential data and passwords which allow access to user data and to the County's network. Confidential data includes but in not limited to Health & Human Services and Law Enforcement data.
Salary : $25