MSP IT Support Technician

Pay:

$20-$30 per hour based on experience.

Summary:

MSP hiring on-site IT support technician eager to find a solution when they don't know an answer. The job is based in Green Bay, WI but occasionally will require onsite visits at client locations.

The job hours are M-F 10:30am-7:30pm with a 1 hour lunch break. Flexibility is available as we understand life happens.

Welcome to Technology Services. We are a growing IT support company that supports small to medium business's IT and phone system needs throughout the United States with an emphasis on our clients in Northeast Wisconsin. We aim to be the one-stop-shop for IT questions, so your daily tasks can vary and you will not be bored. As a company, we are not afraid of trying new technologies and strongly encourage employees to explore products that they may not have had experience with in the past!

What your day looks like:

Since we act as an IT department for nearly all of our clients, our tasks vary widely. The day may start with a Microsoft 365 question, followed by a new PC setup, followed by building out a phone system, and finishing the day configuring antennas. You will not be doing the same thing over and over again.

This position will work to ensure that all tickets are handled appropriately in a timely manner, as well as being the first line of contact with clients.

We spend most of the day at the office, but we do occasionally go on-site to clients locations.

Duties and Responsibilities:

• IT Support across various platforms
• Have a friendly, confident attitude
• Answer client technical support phone calls
• Ensure ticket system is organized
• Log all work in ticketing system
• Develop documentation
• Maintain all company information via documentation system
• Support clients via Remote or On-site support (40%) travel within NE Wisconsin

Experience (Preferred):

• VoIP Administration (3CX)
• Windows Server
• RDP
• Ubiquiti Networks
• Microsoft 365
• Vultr, AWS
• FreshDesk
• Microsoft Teams
• Low Voltage Cabling
• PC Building
• Cable Termination (RJ45, Keystone)
• High level of experience with Windows 10 and 11

Requirements:

• Drivers license
• 1-2 years of IT support and troubleshooting or an IT degree
• Ability to work in United States
• Willing to submit information for background check
• Internet in the IT Field

Benefits:

• Retirement plan matching
• Generous cellphone plan reimbursement
• Healthcare contribution
• Short Term Disability
• Long Term Disability
• Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Ultra-Widescreen workstations
• Work-from-home options
• Year-end bonuses
• Paid vacation

While Applying:

• Along with your application, please share a short description of a personal IT project you’ve created or managed. This can be as simple or as technical as you'd like: a home network you designed, an automation script, a server you run, a phone system you configured, or a complex troubleshooting issue you solved. We want people who get genuinely excited about experimenting with technology—not just at work, but because they enjoy it.