Local IT Support Technician

Job Title: Local IT Support Technician

Department: Managed IT

Job Type: Full Time

Job Classification: Exempt, salary

Work Location: Hybrid – Green Bay, WI area

Work Arrangement Details: Requires on-site client support one day per week (minimum), and other local/regional client-site support as needed

Compensation: $50,000-$75,000 annual base salary, depending on experience and qualifications

Reports to: Service Delivery Manager

Direct Reports: None

Travel Requirements: Occasional local/regional travel

About the Role

Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. We integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency.

We foster a collaborative, inclusive work culture, and our organization is experiencing rapid growth. We’re looking for candidates eager to grow with us. As a fully remote company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.

About the Role

The Local IT Support Technician serves as a frontline technical resource responsible for supporting, maintaining, and optimizing client IT environments. This role focuses on aligning customer infrastructure with business needs while delivering exceptional customer service and technical expertise.

The support technician installs, configures, and maintains computer systems, networks, and related technologies to ensure reliable performance and security. Working primarily at client locations, this position partners closely with clients and internal cross-functional teams to support local and wide area network environments and resolve technical issues efficiently.

Success in this role requires strong technical knowledge, business awareness, attention to detail, and the ability to communicate effectively with stakeholders at all organizational levels. The technician also supports managed services operations through remote monitoring and automation tools, contributing to proactive system management and scalable service delivery.

While the position is primarily remote, it does require on-site client support at minimum one day per week (minimum) within the Green Bay, WI metro area, and other local/regional client-site support, as needed.

Key Responsibilities

• Install, configure, and maintain workstations, peripherals, and related hardware
• Deploy and support Windows and Mac operating systems
• Maintain and troubleshoot local network environments to optimize performance
• Perform proactive system maintenance following established standards and best practices
• Diagnose and resolve hardware, software, and connectivity issues
• Provide onsite and remote end-user support through helpdesk and ticketing systems
• Configure software applications and system functionality according to client specifications
• Monitor system health, performance, and security alerts; escalate issues as needed
• Perform patch management, system configuration, and updates
• Maintain accurate documentation of service activities, repairs, and procedures
• Enter time, expenses, and service updates within the ticketing system in real time
• Support managed services operations using monitoring and automation platforms (e.g., ConnectWise Automate)
• Assist with upgrades, deployments, and maintenance scheduling with minimal business disruption
• Provide user guidance and training on hardware and software usage
• Support capacity planning through performance monitoring and reporting
• Collaborate with internal teams and stakeholders to resolve technical challenges
• Coordinate with internet service providers during connectivity disruptions
• Follow structured change management and deployment processes
• Identify equipment needs and recommend procurement when necessary
• Continuously improve client satisfaction and service delivery outcomes

Requirements

• Training in Information Technology, related field, or equivalent professional experience
• 3 year of experience in an IT support or technician role
• Working knowledge of computer hardware, operating systems, and networking fundamentals
• Experience within a Managed Service Provider (MSP) environment
• Experience troubleshooting desktop systems and end-user environments
• Understanding of internet security and data privacy principles
• Strong organizational and time-management skills
• Excellent troubleshooting and problem-solving abilities
• Effective verbal and written communication skills
• Ability to work independently in a fast-paced environment
• Familiarity with ticketing systems or professional services automation tools
• Ability to lift up to 50 pounds
• Reliable transportation for local/regional client travel
• Ability to pass required background checks and drug screenings
• On-site client support one day per week (minimum), and other local/regional client-site support as needed
• Participation in an on-call rotation is required

Preferred Skills

• CompTIA A , Microsoft Certified IT Professional, or similar certifications
• Experience supporting network devices and coordinating with ISPs
• Exposure to agile or small team environments
• Experience deploying and administering Windows operating systems at scale

What We Offer

• Hybrid work environment with flexibility.
• Robust health benefits package and 401(k) with company match
• Generous flexible time off policy.
• Professional growth opportunities, including training and development.
• Opportunities to receive bonuses for new employee referrals and designated Microsoft Solutions certifications.
• A supportive, inclusive, and fun work culture that encourages collaboration and innovation.

Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We look forward to learning more about you and your interest in joining our team.