Sr. Manager, Quality Assurance

Job Description

The Quality Solutions Partner drives strategic planning and quality excellence by leveraging customer requirements, risk insights, process metrics, and audit outcomes to shape business decisions. The role leads change management, aligns quality and operational drivers to organizational goals, and resolves business challenges through data‑driven analysis. It integrates quality and HSSE methodologies across operations, manages key quality initiatives, supports compliance and certifications, and strengthens continuous improvement through root‑cause analysis and controlled processes. The position also partners closely with business leaders to enhance customer satisfaction, optimize team effectiveness, and ensure quality and safety standards are embedded throughout the organization.

Responsibilities

Quality Strategy & Program Leadership

• Manage the portfolio of prioritized quality initiatives.
• Assist in developing and implementing policies, procedures, and performance standards that support organizational quality and business objectives.
• Implement and oversee risk management processes across business, product, and service areas.
• Lead change management strategies, removing barriers to change and ensuring clear communication of organizational value.
  
  

Quality Systems, Processes & Standards

• Develop and manage CTQ/CTP-based controlled processes aligned with customer and business requirements.
• Ensure compliance with required certifications, standards, and customer requirements.
• Support and participate in internal and external audits, including those involving HSSE-related processes and controls.
• Develop standards for Quality Plans and Inspection Test Plans (ITPs) for critical products and services.
  
  

Operational Integration & Cross-Functional Collaboration

• Coordinate with business unit leadership to meet quality, financial, HSSE, and performance metrics.
• Partner with HSSE to integrate quality and safety processes into job planning, execution, and incident investigations.
• Coordinate quality support for key business processes such as bids/proposals, project reviews, stage-gate reviews, and design reviews.
• Facilitate Quality Management Reviews.
  
  

Incident Management, Root Cause & Continuous Improvement

• Lead root cause analysis for major quality incidents, communicate lessons learned, and ensure implementation of corrective actions.
• Work with business units to identify and eliminate process waste.
• Support continuous improvement through data-driven decision-making and by applying quality methodologies, tools, and systems.
  
  

Customer Experience & Feedback Management

• Ensure early sensing, alignment, and continued compliance with customer requirements.
• Collect and analyze quality metrics (including Voice of Customer) and make improvement recommendations.
• Create and maintain methods to monitor customer feedback, issues, and satisfaction.
• Respond quickly to customer needs and resolve issues to their satisfaction.
• Identify external trends that may impact future customer needs.
  
  

Leadership & Coaching

• Lead and coach quality managers and personnel in quality processes, tools, and systems to meet business requirements.
• Use data and metrics to improve overall customer service and guide business leaders with meaningful insights
  
  

Supervisory Responsibilities

• This position has indirect supervisory responsibilities.
  
  

Qualifications

• Bachelor’s degree in Quality Management, Engineering, or a related field
• 10 years’ experience in process improvement, quality management, or supplier management with an emphasis in process improvement
• Experience in both manufacturing and service-related fields required
  
  

Knowledge, Skills, Abilities, And Other Characteristics

• Strong analytical thinking with the ability to gather, interpret, and use data to optimize products, processes, and decisions.
• Proficiency with quality and continuous improvement tools (e.g., root cause analysis, Pareto charts, statistical methods, DMAIC, kaizen).
• Solid understanding of measurement system limitations, quality management principles, and industry standards, including ISO9001, ISO17020, and ISO17025 (SUBSAFE/Scope of Certification preferred).
• Technical acumen with strong compliance, process‑based thinking, and data‑driven problem‑solving skills.
• Ability to use Quality Data Systems to deliver meaningful insights aligned to strategic direction.
• Demonstrated leadership, conflict management, organizational, and communication skills with adaptability to changing environments.
  
  

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

Compensation $143,800.00 - $229,600.00