What are the responsibilities and job description for the Guest Services and Inn Operation Associate position at Ocean Echo Inn and Beach Cottages?
Guest Services & Inn Operations Associate
Ocean Echo Inn & Beach Cottages – Santa Cruz, California
Ocean Echo Inn & Beach Cottages is a unique boutique inn located on a quiet street steps from Sunny Cove Beach. Because we are a small inn and cottage property, this position involves more than working behind a traditional hotel front desk. Team members assist with guest services, daily property operations, breakfast service, light housekeeping support, and maintaining a welcoming environment throughout the property.
We are looking for a dependable, friendly, and hands-on individual who is comfortable working independently and helping wherever needed.
Responsibilities
* Welcome guests and provide friendly, professional service.
* Handle guest check-ins, checkouts, reservations, payments, and telephone inquiries.
* Respond to guest questions, requests, and concerns throughout their stay.
* Communicate information about the property, beach access, local restaurants, and nearby attractions.
* Monitor room status and coordinate with housekeeping to ensure rooms are ready for arriving guests.
* Prepare, restock, and maintain the continental breakfast area.
* Perform light housekeeping and property upkeep as needed, including tidying common areas, taking out trash, restocking supplies, and assisting with laundry.
* Deliver linens, towels, amenities, and other requested items to guest rooms and cottages.
* Inspect rooms and cottages for cleanliness, maintenance concerns, and missing supplies.
* Report maintenance problems and assist with basic troubleshooting when appropriate.
* Maintain the front office, lobby, breakfast area, walkways, and other guest areas in a clean and organized condition.
* Help manage parking and provide guests with property instructions.
* Follow opening, closing, cash-handling, safety, and emergency procedures.
* Assist with other duties necessary for the operation of a small inn and cottage property.
Qualifications
* Previous hotel, inn, vacation-rental, customer-service, or hospitality experience is preferred.
* Friendly, professional, and comfortable interacting with guests.
* Dependable, punctual, and able to work independently.
* Willing to assist with a variety of responsibilities rather than remaining exclusively at the front desk.
* Strong attention to detail and problem-solving skills.
* Comfortable using computers, reservation systems, email, and payment-processing equipment.
* Able to walk throughout the property, use stairs, stand for extended periods, and lift or carry supplies weighing up to 30 pounds.
* Available to work weekends, holidays, mornings, evenings, and varying shifts as required.
Position Expectations
Ocean Echo Inn & Beach Cottages operates differently from a large, full-service hotel. Employees work as a team and may be asked to assist in different areas of the property during their shift. The successful candidate will understand that guest service includes both front-desk responsibilities and hands-on support throughout the inn and cottages.
Job Type: Part-time
Schedule: Must be available for weekends and holidays; schedule may include morning and evening shifts
Pay: $19.00 per hour, depending on experience
Pay: Up to $19.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $19