What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn Express Santa Cruz?
## Job Overview
We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and ensuring an enjoyable experience for our guests during their stay.
## Responsibilities
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations, cancellations, and modifications accurately
- Maintain a clean and organized front desk area
- Perform night audit duties as needed
- Provide information about hotel services, facilities, and local attractions
- Utilize phone etiquette when answering calls and taking messages
## Qualifications
- Previous experience in customer service, hospitality, or front desk operations preferred
- Knowledge of hotel operations and guest relations is a plus
- Excellent communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
- Proficiency in hospitality management software is advantageous
Join our team as a Guest Service Agent to deliver exceptional guest services in a dynamic hotel environment.
Job Types: Full-time, Part-time
Pay: $17.67 - $20.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid jury duty
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Santa Cruz, CA 95060 (Required)
Ability to Relocate:
- Santa Cruz, CA 95060: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20