Medical Front Desk Receptionist

Job Summary

We are seeking a friendly, reliable and highly organized front desk receptionist to join our busy occupational therapy office. Medical office experience is required. This role is essential in creating a positive first impression for patients while ensuring efficient front desk operations.

Front Desk Support Specialist:

• Welcome patients warmly and professionally, creating a positive first impression
• Report to the Front Desk Office Manager, ensuring all administrative tasks align with office protocols
• Schedule and confirm appointments, managing the calendar efficiently, optimizing the clinic's workflow
• Handle patients' check-ins and check-outs efficiently, ensuring all necessary forms are completed
• Verify insurance, authorizations, handling insurance denials and appeals
• Collecting copays, deductible and patient balances
• Answer phone calls, emails, and other inquires promptly and courteously
• Assist with administrative tasks such as filling, scanning, faxing
• Address patient inquiries and concerns promptly, demonstrating excellent customer service skills
• Collaborate with office manager and healthcare providers to facilitate seamless patient care, efficient clinic operations and positive experience for all patients
• Maintain accurate patient records using the clinic's electronic medical record (EMR) system

Technical Skills:

• Proficiency in scheduling software and electronic medical records (EMR)
• Medical billing and coding basics
• Insurance verification and authorizations
• HIPPA compliance knowledge
• Microsoft Office Suite: Outlook, Work, and Excel)
• Data entry accuracy and speed
• Fax, scanner, and office equipment proficiency

Interpersonal Skills:

• Fluency in Spanish required, to effectively communicate with Spanish-speaking patients and families
• Excellent verbal and written communication skills
• Compassionate and empathetic when working with patients of all ages and abilities
• Ability to work collaboratively within a team-oriented environment while maintaining professionalism
• Strong customer service skills with a professional demeanor

Administrative Skills:

• Strong organizational and multitasking abilities
• Accurate data entry and record-keeping
• Knowledge of scheduling, insurance and authorization verification, and billing processes
• Professional phone and email etiquette

Soft Skills:

• Adaptability and flexibility in a fast-paced environment
• Problem-solving skills and initiative to manage unexpected challenges.
• High attention to detail in both clinical and administrative tasks.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

• Do you have customer service experience?

Experience:

• Medical Office : 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• El Paso, TX 79915 (Required)

Work Location: In person

Salary : $16 - $18