Collections Clerk / Accounts Receivable

Job description:The Accounts Receivable (A/R) Collections Clerk is responsible for managing customeraccounts to ensure timely collection of outstanding invoices, accurate posting of payments, andmaintenance of proper records. The role requires a strong attention to detail, excellentcommunication skills, and the ability to resolve billing and payment discrepancies efficiently.The A/R Collections Clerk plays a key part in maintaining the organization’s cash flow andfinancial health.Key ResponsibilitiesAccounts Receivable ManagementGenerate, review, and distribute customer invoices and monthly account statements.Accurately post payments (checks, ACH, wire transfers, and credit card payments) tocustomer accounts.Reconcile customer accounts to ensure proper payments and credits.Monitor aging reports to identify delinquent accounts and take appropriate collectionaction.Process customer credit memos, adjustments, and refunds as approved.Maintain organized and up-to-date A/R files and documentation.Collections and Customer RelationsContact customers (via phone, email, and mail) to follow up on past-due balances.Negotiate payment plans in accordance with company policies.Research and resolve customer billing issues, short payments, and discrepancies.Communicate professionally with customers to maintain positive relationships whileensuring timely payments.Escalate chronic or high-risk accounts to management for review and further action.Reporting and AnalysisPrepare and maintain accurate aging and collections reports.Track collection metrics (e.g., DSO – Days Sales Outstanding, overdue accounts,recovery rate).Assist with month-end closing processes, including reconciliation of A/R subledger to thegeneral ledger.Support auditors by providing necessary documentation for A/R and collections.Process Improvement & Team SupportAssist in developing and implementing improvements to A/R and collections processes.Collaborate with sales, customer service, and accounting teams to resolve account orbilling disputes.Support the Finance team with other accounting tasks as needed.QualificationsEducation & ExperienceHigh school diploma or equivalent required; associate or bachelor’s degree inAccounting, Finance, or Business preferred.2 years of experience in accounts receivable, billing, or collections required.Experience using accounting or ERP systems (e.g., QuickBooks, SAP, Oracle, NetSuite,Microsoft Dynamics).Skills & CompetenciesStrong understanding of basic accounting principles (GAAP).Proficient in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUPs, agingreports).Excellent written and verbal communication skills.Strong negotiation and problem-solving abilities.High attention to detail and accuracy.Ability to prioritize tasks and meet deadlines in a fast-paced environment.Professional and courteous demeanor when dealing with customers.Working ConditionsStandard office environmentTypical work hours: Monday–Friday, 9:00 AM–5:00 PM (may vary).Extended hours may be required during month-end or year-end closing periods.Performance MetricsDays Sales Outstanding (DSO) improvement.Reduction in overdue accounts.Collection rate and recovery of delinquent accounts.Accuracy of A/R records and reports.Customer satisfaction and communication effectiveness.Company DescriptionStaffing Provider.

Salary : $22 - $32