What are the responsibilities and job description for the SERVICE BDC AND BOOKER position at OBRIEN AUTO GROUP?
Audi Wilsonville is part of The O’Brien Auto Group, a fast-growing group based in the Pacific Northwest. We are currently interviewing for a full-time Service BDC/Booker. The Service BDC/Booker are the key to our customers having the best service experience possible. This position is responsible for following up with all service guests, pre-set future service appointments, as well as assisting in the booking of service repair orders.
This position pays $19.00 per hour.
All employees subject to eligibility requirements, we offer the following benefits:
- Bonuses
- Paid holidays pursuant to the annual holiday calendar (typically five holidays)
- Vacation – based on hire date and paid based on position.
- Medical/Dental/Vision/RX
- Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
- 401(k) plus company match
Responsibilities to Include:
- Calling to follow up with service guests.
- Input all appointments in a timely manner.
- Assist in Booking of Service Repair Orders.
- Assist service advisors in answering customer questions in regard to logistics and scheduling.
- Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports.
- Assist the booking department.
- Perform follow up and report back to advisors and management.
- Train in prescribed protocol as set forth in BDC phone script.
- Perform other duties as assigned by management.
- Regular attendance is essential.
- Work in cooperative, positive & professional manner with all personnel in the company.
- Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
- Must conform to the company policy regarding non-discrimination and harassment.
Equipment/Machines/Tools Typically Used: Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.
Chemicals: Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will always follow all safety directives.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.
Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.
Audi Wilsonville is an equal opportunity employer and a drug-free workplace
Salary : $19