What are the responsibilities and job description for the SERVICE BDC position at OBRIEN AUTO GROUP?
Toyota of Kirkland is a dealership in the O'Brien Auto Group, is currently looking for a Service BDC. We are searching for individuals who are hardworking, friendly and enjoy interacting with people. Previous customer service experience preferred.
The Service BDC position is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and Delivery entries in the database.
This position pays $19 per hour.
All employees subject to eligibility requirements, we offer the following benefits:
- Paid holidays pursuant to the annual holiday calendar (typically five holidays)
- Vacation – based on hire date and paid based on position.
- Medical/Dental/Vision/RX
- Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
- 401(k) plus company match
Responsibilities to Include:
- Input all appointments in a timely manner.
- Input of manager confirmation calls.
- Maintain stock of coffee and snack area.
- Clean coffee and snack area.
- Perform nightly cleaning and stocking of coffee machine.
- Assist service advisors in answering customer questions in regard to logistics and scheduling.
- Help solve computer software and input problems, ensuring accuracy and timeliness of reports.
- Filing, including original Loaner Agreements, and maintain accurate filing system.
- Call back missed appointments.
- Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
- Check and maintain stock of copy paper, customer invoices, and work orders.
- Assist the booking department.
- Perform follow up and report back to advisors and management.
- Train in prescribed protocol as set forth in BDC phone script.
- Perform other duties as assigned by management.
- Regular attendance is essential.
- Work in cooperative, positive & professional manner with all personnel in the company.
- Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
- Must conform to the company policy regarding non-discrimination and harassment.
Equipment/Machines/Tools Typically Used: Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.
Chemicals: Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.
Employment offers are contingent upon successful completion of a comprehensive background screening.
Toyota of Kirkland is an equal opportunity employer and a drug-free workplace.
Salary : $19