What are the responsibilities and job description for the Desktop Support Specialist position at Oakridge Staffing?
Luxury brands corporation is looking for an Junior Desktop Support Specialist for their Midtown NYC HQ.
- Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.
- Ensure master inventory is updated with any changes
- Participate in various retail and corporate IT projects i.e., Rollouts / Updates
- Keep up to date with technological developments related to the industry.
- Understanding of MS Office Suite/0365/Active Directory troubleshooting.
- Schedule Dell/HP engineers to conduct repairs & maintenance updates.
- Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
- Strong written & verbal communication skills to properly collaborate with technical teams and business community.
- Strong organizational skills
- Basic network understanding of office and boutique environment
Salary : $25 - $30