What are the responsibilities and job description for the Patient Experience Sales Coordinator position at NWME Aesthetics™?
Company Description
Patient Experience Coordinator / Front Office Sales — Medical Aesthetics-Contract Position
NWME Aesthetics · Carrollton/Dallas, TX · Part-Time (30 hrs/weekly)
ABOUT US
NWME Aesthetics is a luxury medical aesthetics and wellness practice specializing in natural, regenerative treatments and skin of color. Founded and led by a nurse practitioner, we serve high-performing women who value confidence, professionalism, education, and results.
We are not a “volume med spa.” We focus on personalized treatment plans, patient relationships, and a luxury experience from the first phone call to checkout.
THE ROLE
We are looking for a warm, polished, confident Patient Experience Coordinator who understands both hospitality and sales.
This is NOT a traditional receptionist position.
You will help manage the patient experience from inquiry to checkout while confidently converting consultations, rebooking patients, presenting memberships, and helping the practice grow.
You will be given scripts, systems, and structure — but we are looking for someone who can think critically, move with urgency, and operate independently without constant supervision.
SCHEDULE
In-Office:
Wednesday & Thursday: 10am–7pm
Friday & Saturday: 10am–5pm (You must be available every Friday & Saturday)
Virtual/Admin Day:
Tuesday (remote follow-up, lead nurturing, KPI tracking)
WHAT YOU’LL DO
Convert inbound calls, texts, and inquiries into booked appointments using provided scripts and sales systems
Execute follow-up sequences for every lead (text, email, phone)
Manage patient check-in, checkout, and rebooking
Present our Beauty Bank Membership and treatment plans confidently at checkout
Proactively fill schedule gaps using existing patient reactivation lists
Assist the provider in the treatment room with managing patient flow, pre/post care, photos, room turnover, etc.
Send financing links and comfortably discuss pricing and payment options
Track daily KPIs
WHO YOU ARE
Experienced in med spa, aesthetics, dermatology, dental, luxury hospitality, or high-end sales
Comfortable discussing high-ticket services and treatment investments
Warm, polished, and confident on the phone
Tech-savvy and adaptable
Organized with excellent time management
Self-directed and productive without micromanagement
Professional, aesthetically polished, and brand-aware
Interested in aesthetics, wellness, beauty, or regenerative treatments
Able to think critically and solve problems independently
Looking for long-term growth within the company
BONUS IF YOU HAVE
Aesthetic Record EMR experience
GoHighLevel experience
Experience presenting financing options (CareCredit, Cherry, etc.)
Medical assistant or treatment coordinator background
Experience with injectables, lasers, skincare, or wellness services
Bilingual (Spanish)
COMPENSATION
$22-28/hour (depending on experience)
Monthly performance bonus (Available for package sales, patient retention, and clinic goals)
Growth opportunities within the company
TO APPLY
Please send your resume and preferred days/times for a virtual interview to:
info@nwmeaesthetics.com
Salary : $22 - $28