What are the responsibilities and job description for the Veterinary Receptionist - Experience Required position at NVA?
Description & Requirements
Veterinary Receptionist (Experience Required)
Full-Time or Part-Time | Northport, Alabama
We are seeking an experienced Veterinary Client Service Representative (CSR) to join our well-established, high-volume, 2.5-doctor animal practice in Northport, Alabama. We’re looking for an energetic, positive individual who is highly organized, excels at multi-tasking, and truly enjoys helping both people and their pets.
With exciting changes ahead for our practice—including system updates and renovations—flexibility, adaptability, and comfort with change are strong advantages.
Position Highlights
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Open to full-time or part-time candidates
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Experience required in a veterinary environment
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AVImark experience is HIGHLY preferred
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Change management or adaptability to new systems and processes is a plus
Responsibilities
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Provide excellent, compassionate client service both in person and over the phone
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Greet clients, check patients in and out, and manage payment processing
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Answer multi-line phone calls, screen needs, and schedule appointments
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Process incoming and outgoing mail and email and other client communications
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Maintain a clean and organized client lobby
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Accurately document client information, communication notes, and other patient data
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Escalate complex or sensitive situations to senior staff when needed
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Collaborate closely with the team to support smooth patient flow and a positive client experience
Skills & Requirements
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Veterinary reception experience required***
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AVImark experience strongly preferred***
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Ability to learn and understand basic veterinary concepts (vaccines, preventatives, common conditions)
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Strong multitasking, communication, and organizational skills
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Ability to work both independently and as part of a team
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Professional, friendly, and calm under pressure
Hours & Compensation
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Position available as full-time or part-time (minimum 20 hours per week)
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Pay is commensurate with experience
*How to Apply*
Please email your resume and a cute pet photo to our Hospital Manager at haley.jenkins@nva.com
