Client Engagement Specialist

This role is for an experienced, emotionally intelligent professional who knows how to lead conversations, handle resistance, and keep momentum moving forward — even when people are overwhelmed, skeptical, or not at their best. This role reports to the COO.

Already employed, but feeling the pull to do work that actually matters?

Functional Nutrition Resources is a high-touch functional medicine practice serving individuals who are often overlooked, frustrated, and running out of answers. Many of the people who come to us have spent years navigating the healthcare system without feeling heard or helped. Because of that, the way they are welcomed, guided, and supported is just as important as the care they ultimately receive.

We believe every interaction matters. Each conversation is an opportunity to build trust, restore hope, and help someone take the next step forward in their health journey. If you are passionate about wellness, proactive communication, and making a genuine difference in people's lives, this may be the right environment for you.

At Functional Nutrition Resources, we are more than a clinic, we are a movement dedicated to empowering individuals to reclaim their health and live with purpose. Rooted in functional medicine, our approach focuses on uncovering root causes while walking alongside our practice members through meaningful, transformative change.

We're hiring a Client Engagement Specialist—someone mature, emotionally intelligent, and steady under pressure. Who can lead meaningful conversations and help clients feel grounded, informed, and supported from the very first interaction.

This role is ideal for someone who is good at what they do and ready for work with purpose, autonomy, and impact.

Who This Role Is For

You may already be working—but you're looking for:

• More meaning in your day-to-day work
• A role where communication and judgment truly matter
• A team that values ownership over micromanagement
• A pace that's focused, intentional, and high-performing

What You'll Do

• Serve as the primary connection point for prospective and current clients
• Lead phone-based conversations with clarity, empathy, and confidence
• Support active clients with scheduling, questions, and expectations
• Navigate emotionally charged situations with professionalism and boundaries
• Maintain accuracy and follow-through in structured systems
• Travel twice per year with the team for training and development

You are setting the tone for the entire client experience.

What Success Looks Like

• Clients feel heard, respected, and clearly guided — even in difficult or emotionally charged moments
• New inquiries are responded to promptly and thoughtfully, ensuring no one feels ignored, rushed, or lost in the process
• You help ensure strong discovery call and evaluation show rates by setting clear expectations, reinforcing commitment, and following through with care
• You take ownership and solve problems without being asked, keeping both the client experience and the team workflow moving forward
• You move quickly without sacrificing warmth, accuracy, or professionalism
• You elevate the team simply by how you show up — prepared, accountable, and invested in shared outcomes

Required Experience

We are only considering candidates with:

• 5 years of forward-facing client experience (healthcare, wellness, hospitality, education, or similar)
• Proven emotional intelligence and professional maturity
• Confidence leading conversations—not avoiding them
• Strong organization and comfort with structured processes
• Ability to work a consistent 4-day, in-office schedule (M-Tr, ~28 hours/week)
• A self-starter mindset—no micromanagement provided

Why Functional Nutrition Resources

• 4-Day Work Week (Mon–Thurs, 9–5)
• Competitive salary performance bonuses
• Retirement plan, PTO, and employee discounts
• Mission-driven work that genuinely changes lives
• A culture rooted in humility, integrity, growth, and servant leadership

If you're currently employed but quietly thinking, ""I want to be a part of something more impactful," we'd love to hear from you.

Apply today.

Pay: $47, $54,500.00 per year

Benefits:

• 401(k) 3% Match
• Employee discount
• Paid time off

Application Question(s):

• This role is primarily phone-based and requires confident, empathetic conversations with people who may be stressed, frustrated, or resistant. Are you comfortable handling high-volume phone communication daily?
• This is a fast-paced, in-office role with minimal micromanagement. Success requires taking initiative, following through, and solving problems independently. Does this environment suit how you work best?
• Are you intentionally seeking your next long-term role?

Experience:

• front-facing client: 5 years (Required)

Work Location: In person

Salary : $54,500