What are the responsibilities and job description for the Nexthink Engineer position at NuStar Technologies?
Must Have Technical Skills
Experience in Nexthink Collector Packaging, Agent roll-out, Platform setup
Experience in Nexthink Collector Packaging, Agent roll-out, Platform setup
- Nexthink Integration experience with AD, SSO, Jira/ServiceNow, Amplify, Chatbot, etc.
- Experience in creating customer specific Dashboards, Alerts, Application Experience, Campaigns, Remote Actions and Digital Experience.
- Proficient in NQL.
- Ability to collect, analyze and interpret data from Nexthink.
- Perform baseline of end user device & Application KPI's with client
- Finalize the thresholds against each KPI and execute SLA document
- Generates Tool based reports - Weekly, Monthly & Quarterly as agreed
- Work with other technical teams to drive implementation of improvement activities
- Ability to present Nexthink findings and Value Add to customers on a periodic basis.
- Proficient in Windows PowerShell Scripting with a minimum L2 level
- Experience with automating tasks and processes using PowerShell including working with AD and windows components.
- Strong Windows knowledge.
- Ability to identify and implement process improvements.
- Effective communication & collaboration skills to work with technical and non-technical stakeholders.
- Install, configure and maintain Nexthink platform.
- Customize remote actions, Dashboard, Alerts, Campaigns and Flows.
- Analyze data from Nexthink, provide periodic update to the stakeholders.
- Develop and maintain documentation for Nexthink processes.
- Collaborate with IT teams to resolve technical issues.
- Provide support and training to increase adaptability and usage of the tool by SD and EUC teams.
- Identify opportunities for process improvements and DEX improvisation
- Stay up to date with the latest best features, best practices and industry trends.
- Experience in Desktop Support
- Experience in Intune, AD
- Experience in Application Monitoring
- Experience in Azure Cloud
- Experience in Powershell
- Experience in Jira
- Familiarity with data visualization tools (e.g., Tableau, Power BI).
Salary : $95,000 - $100,000