Tourism Information Counselor 1-3

About this Job

This is a fulltime position located at the State Capitol Welcome Center in Baton Rouge, LA.

The Louisiana Office of Tourism is committed to promoting Louisiana as a top travel destination and growing the state’s tourism industry to make tremendous economic impacts in all 64 parishes. To accomplish that goal, we have developed strategic marketing initiatives to maximize our efforts.

Minimum Qualifications

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Meets and greets traveling public, welcoming them to Louisiana.
• Gives innovative and engaging tours of the State Capitol and capitol grounds to school groups, dignitaries, and all manner of visitors.
• Listens to questions and provides appropriate answers and counsel on how visitors may spend their time in Louisiana.
• Encourages visitors to spend more time in Louisiana by suggesting alternative routes and activities.
• Answers inquiries, in person, by telephone, email, or other means, about what there is to see and do in Louisiana.
• Works with other counselors and supervisor to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism related businesses in order to be knowledgeable about pertinent events, exhibits, activities, and new developments in tourism business, and to continually increase general knowledge of the state.
• Works with other travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available and to find answers’ to visitors unusual questions.
• Attends and participates in job safety training, position and center specific training, and other courses that may be required or recommended.
• Undertakes clerical assignments including but not limited to brochure ordering and inventory, photocopying, filing, regular entry of visitor register information into the ZIP code database, and brochure placements in racks.
• Schedules tours in Outlook and desk calendar.
• Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office Suite, Outlook (word processing, spreadsheet, electronic mail, and others) usage of a wide variety of online forms and internet portals. Must demonstrate and exemplify responsible usage of the internet.
• An ideal candidate will have a background in customer service, hospitality, or tourism.
• Bilingual preferred but not required.

Position-Specific Details:

Appointment Type: This is a full time probational appointment; current full time classified employees may be required to accept a probational appointment.

Work Schedule: The State Capitol Welcome Center is open 8:00 am - 4:30 pm daily. This position may be required to work on weekends or holidays. Travel may be required.

Career Progression: This position is in a Career Progression Group to a Tourism Information Counselor 3. As part of a Career Progression Group, vacancies may be filled from this recruitment as a Tourism Information Counselor 1, 2, or 3 based on the qualifications of the selected applicant.

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.
Louisiana as a State, is a Model Employer for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Katelyn Wale
Department of Culture, Recreation, & Tourism
1051 N 3rd Street
Baton Rouge, LA 70802
Fax: 225-342-7928
Email: Kwale@crt.la.gov