What are the responsibilities and job description for the eDiscovery Application Support Specialist position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated eDiscovery Application Support Specialist for a remote federal program opportunity.
Position Summary
We are seeking a highly skilled and detail-oriented Investigative eDiscovery Application Support Specialist to support enterprise eDiscovery and digital investigations operations in a fast-paced, mission-critical environment. The ideal candidate will possess extensive experience administering and supporting Relativity and other litigation support platforms, while providing infrastructure, application, and investigative workflow support across the Electronic Discovery Reference Model (EDRM) lifecycle.
This position is responsible for maintaining secure and highly available eDiscovery environments, troubleshooting complex application and infrastructure issues, supporting legal hold and compliance initiatives, and partnering with investigative, legal, cybersecurity, and IT stakeholders to ensure operational excellence and data integrity. The role requires strong technical expertise in Relativity Server administration, SQL Server, Windows infrastructure, Microsoft 365 compliance technologies, and enterprise security best practices.
Key Responsibilities
Administer, maintain, and support enterprise eDiscovery platforms, including Relativity Server and associated infrastructure components.
Provide Tier II/Tier III application support for investigative and litigation support environments.
Configure, monitor, troubleshoot, and optimize Relativity environments including web, agent, analytics, SQL, and file tiers.
Perform application upgrades, hotfix installations, patch management, and system maintenance activities.
Support legal hold, data preservation, collection, processing, review, and production workflows across the EDRM lifecycle.
Manage and maintain Microsoft SQL Server databases supporting eDiscovery applications.
Configure and optimize IIS web services supporting Relativity and related applications.
Conduct vulnerability remediation, security hardening, and compliance activities aligned with organizational security requirements.
Support Microsoft 365 compliance technologies, including retention policies, eDiscovery, Purview, and Security & Compliance Center capabilities.
Develop and maintain automation scripts using PowerShell and T-SQL to improve operational efficiency and monitoring.
Perform root cause analysis and resolve system performance, access, and infrastructure issues.
Create and maintain technical documentation, SOPs, operational procedures, and audit artifacts.
Coordinate change management activities using enterprise ITSM tools such as ServiceNow and Jira.
Collaborate with legal, investigative, cybersecurity, infrastructure, and project management teams to support investigative operations and compliance initiatives.
Ensure adherence to data governance, chain of custody, and information security requirements.
Required Qualifications
Bachelor’s degree in information technology, Computer Science, Information Systems, or related field (or equivalent experience).
Minimum 3 years of experience supporting enterprise eDiscovery or litigation support environments.
Hands-on experience administering Relativity Server environments in distributed enterprise architectures.
Strong experience with:
Microsoft SQL Server
Windows Server administration
Internet Information Services (IIS)
PowerShell scripting
Active Directory / Identity & Access Management
Experience supporting investigative, legal, or compliance workflows.
Knowledge of the Electronic Discovery Reference Model (EDRM).
Experience performing vulnerability remediation, patch management, and infrastructure hardening.
Familiarity with Microsoft Purview, Microsoft 365 Compliance Center, legal holds, and retention policies.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Preferred Qualifications
Experience supporting federal government, legal, law enforcement, or regulatory environments.
Experience with RelativityOne, CasePoint, IPRO Eclipse, OpenText Axcelerate, LAW PreDiscovery, or similar eDiscovery tools.
Experience with cloud identity and access management platforms.
Familiarity with SOC 2, ISO 27001, or similar compliance frameworks.
Relevant certifications such as:
Relativity Certified Administrator (RCA)
Microsoft SC-300
AWS Certified Solutions Architect
SSCP or Security
Experience with automation, monitoring, and reporting tools.
Work Environment
Remote or hybrid work environment based on program requirements.
Clearance Requirements
Ability to obtain and maintain a Public Trust clearance.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE