What are the responsibilities and job description for the Training / Enablement Lead - Remote position at NTT DATA North America?
Req ID: 367056
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Training / Enablement Lead - Remote to join our team in Dallas, Texas (US-TX), United States (US).
Training / Enablement Lead – Process Reimagination - Remote
Day to Day job Duties: (what this person will do on a daily/weekly basis)
Role Summary
We are seeking an experienced Training / Enablement Lead to drive capability building, adoption, and behavior change as part of large-scale process reimagination and transformation initiatives. This role focuses on enabling business users, leaders, and operational teams to successfully adopt new processes, operating models, digital tools, and AI-enabled ways of working.
Enablement Strategy & Leadership
Required Skills & Experience
This role provides an opportunity to shape how people work through process reimagination, drive adoption of new ways of working, and contribute to meaningful transformation outcomes.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Training / Enablement Lead - Remote to join our team in Dallas, Texas (US-TX), United States (US).
Training / Enablement Lead – Process Reimagination - Remote
Day to Day job Duties: (what this person will do on a daily/weekly basis)
Role Summary
We are seeking an experienced Training / Enablement Lead to drive capability building, adoption, and behavior change as part of large-scale process reimagination and transformation initiatives. This role focuses on enabling business users, leaders, and operational teams to successfully adopt new processes, operating models, digital tools, and AI-enabled ways of working.
Enablement Strategy & Leadership
- Define and own the training and enablement strategy for process reimagination initiatives.
- Align enablement plans with transformation goals, timelines, and business outcomes.
- Partner with transformation leaders, process owners, and HR/L&D teams.
- Contribute to change management and adoption strategy.
- Develop enablement programs for redesigned business processes and operating models.
- Translate to-be processes into clear, role-based learning journeys.
- Ensure enablement supports both functional and behavioral change.
- Design and deliver instructor-led, virtual, and hybrid training programs.
- Create learning assets such as playbooks, SOPs, job aids, and quick reference guides.
- Tailor learning content for leadership, operations, and support teams.
- Enable adoption of digital, automation, and AI-driven processes.
- Translate system and tool changes into practical user guidance.
- Support enablement for intelligent automation and AI-assisted workflows.
- Assess organizational readiness and skill gaps.
- Measure enablement effectiveness using adoption and proficiency metrics.
- Continuously improve enablement programs based on feedback.
Required Skills & Experience
- 5 years of experience in training, enablement, or change management roles.
- Experience supporting process reengineering or operating model transformation.
- Strong facilitation, instructional design, and stakeholder engagement skills.
- Experience in digital or AI-enabled transformation programs.
- Exposure to Lean, Six Sigma, BPM, or Agile transformation initiatives.
- Certification in Change Management or Learning & Development.
- Excellent communication and storytelling abilities.
- Strong facilitation and influencing skills.
- Empathy, adaptability, and learner-centric mindset.
This role provides an opportunity to shape how people work through process reimagination, drive adoption of new ways of working, and contribute to meaningful transformation outcomes.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.