What are the responsibilities and job description for the Training & Enablement Lead position at Broadridge?
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We’re seeking a Training and Enablement Lead to support the transformation and ongoing development of the Client Relations organization. This position serves as a key enablement partner across a department of 100 associates and is responsible for designing, developing, coordinating, and delivering impactful training programs that drive operational excellence, system adoption, and service consistency. You will work closely with functional leaders, technical writers, subject matter experts, and department directors. You will build scalable learning solutions that promote accountability, standardization, and performance improvement. The training initiatives will support ServiceNow (including CSM, Administration, Configuration, and AI capabilities), departmental processes and procedures, and core internal systems such as InFact, IPW, MSR, Customer Center, and related tools.
The ideal candidate is collaborative, technically savvy, organized, and comfortable operating in a dynamic, evolving environment. Strong facilitation skills, executive-level communication, and the ability to build trusted relationships are essential. Travel is required to support in-person training and stakeholder engagement.
Responsibilities
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings. for this role.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is 6/1/26.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
Broadridge is hiring! We’re seeking a Training and Enablement Lead to support the transformation and ongoing development of the Client Relations organization. This position serves as a key enablement partner across a department of 100 associates and is responsible for designing, developing, coordinating, and delivering impactful training programs that drive operational excellence, system adoption, and service consistency. You will work closely with functional leaders, technical writers, subject matter experts, and department directors. You will build scalable learning solutions that promote accountability, standardization, and performance improvement. The training initiatives will support ServiceNow (including CSM, Administration, Configuration, and AI capabilities), departmental processes and procedures, and core internal systems such as InFact, IPW, MSR, Customer Center, and related tools.
The ideal candidate is collaborative, technically savvy, organized, and comfortable operating in a dynamic, evolving environment. Strong facilitation skills, executive-level communication, and the ability to build trusted relationships are essential. Travel is required to support in-person training and stakeholder engagement.
Responsibilities
- Strategic Training & Enablement: Align training initiatives with organizational priorities and transformation goals to support operational consistency, system adoption, and service excellence.
- Training Needs Assessment & Planning: Identify skill gaps and readiness levels across functional areas and translate business objectives into structured learning plans with measurable outcomes.
- Program Design & Content Development: Develop scalable learning solutions including instructor-led sessions, e-learning modules, job aids, process documentation, and system walkthroughs in partnership with subject matter experts.
- Systems & Process Adoption: Promote effective utilization of ServiceNow and other departmental platforms by delivering training on system functionality, workflow standards, best practices, and emerging AI capabilities.
- Facilitation & Stakeholder Engagement: Lead engaging virtual and in-person training sessions and onboarding programs for associates and leaders across varying functional roles and technical skill levels, reinforcing accountability and a culture of continuous improvement
- Program Coordination & Measurement: Manage training logistics, communications, and documentation, and evaluate effectiveness through feedback and performance metrics to continuously improve impact.
- Supporting change management initiatives tied to the evolving service model.
- Reinforcing standardized processes and operational best practices.
- Contributing to onboarding and role-based development programs.
- Partnering with technical writing and process improvement teams to maintain internal knowledge resources.
- Identifying opportunities to leverage AI and automation in learning delivery.
- Supporting additional enablement initiatives as directed by leadership.
- 3 years of experience in training and development, instructional design, or learning program coordination required.
- Experience supporting system implementations, digital transformation initiatives, or cross-functional operational teams preferred.
- Technical aptitude with the ability to quickly learn new platforms; ServiceNow familiarity preferred.
- Experience with e-learning (Workday, etc.) authoring tools and training analytics preferred.
- Exceptional written and verbal communication skills.
- Strong presentation and facilitation skills across varied audiences.
- Strong organizational and project management skills.
- Professional, responsive, and relationship oriented.
- Willingness and ability to travel as required.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings. for this role.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is 6/1/26.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
Salary : $90,000 - $100,000