What are the responsibilities and job description for the SAP OM/CS Consultant position at NTT DATA North America?
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP OM/CS Consultant to join our team in Phoenix, Arizona (US-AZ), United States (US).
Senor SAP SD/OTC and CS Functional Consultant (remote)
The SAP Order Management & Customer Service Consultant will support a DPAS compliance enhancement initiative, ensuring that SAP Sales and Distribution (SD) and customer service processes properly support priority-rated (DO/DX) orders in accordance with Defense Priorities and Allocations System regulations.
This role will focus on enhancing order capture, prioritization, fulfillment visibility, and auditability of rated orders across the SAP landscape. The consultant will work closely with business stakeholders, compliance teams, and technical teams to design, implement, and validate system enhancements.
Key Responsibilities
DPAS Compliance Enablement (Order-to-Cash)
Analyze and enhance SAP SD processes to ensure compliance with DPAS requirements
Enable proper capture and processing of DO/DX priority ratings
Ensure priority rating flows through downstream processes (ATP, delivery, billing)
Configure and support enhancements in Sales order processing, Availability check (ATP), Backorder processing and allocation logic, Delivery prioritization.
Ensure system logic supports prioritization of rated orders over non-rated orders
Customer Service Process Alignment
Support customer service teams in handling DPAS-related inquiries and escalations
Enhance visibility into priority order status and fulfillment tracking
Ensure customer communication processes align with DPAS compliance requirements
Controls, Traceability & Reporting
Ensure full transaction traceability for audit purposes
Support documentation of controls and compliance procedures
Gather and document DPAS-related functional requirements
Prepare functional design specifications for enhancements
Support SIT and UAT cycles with end-to-end rated order scenarios
Validate compliance before production deployment
Min/Required Qualification (Skills & Experience)
10 years strong hands-on experience in SAP SD (Sales & Distribution) and CS (Customer Service)
5 years experience working in integrated SAP landscapes (MM, FI, Planning)
2 years experience supporting compliance-driven SAP enhancements
Education: Bachelor’s degree in Engineering, Business, Information Systems, or related field
ITAR - US Citizen only
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
We are currently seeking a SAP OM/CS Consultant to join our team in Phoenix, Arizona (US-AZ), United States (US).
Senor SAP SD/OTC and CS Functional Consultant (remote)
The SAP Order Management & Customer Service Consultant will support a DPAS compliance enhancement initiative, ensuring that SAP Sales and Distribution (SD) and customer service processes properly support priority-rated (DO/DX) orders in accordance with Defense Priorities and Allocations System regulations.
This role will focus on enhancing order capture, prioritization, fulfillment visibility, and auditability of rated orders across the SAP landscape. The consultant will work closely with business stakeholders, compliance teams, and technical teams to design, implement, and validate system enhancements.
Key Responsibilities
DPAS Compliance Enablement (Order-to-Cash)
Analyze and enhance SAP SD processes to ensure compliance with DPAS requirements
Enable proper capture and processing of DO/DX priority ratings
Ensure priority rating flows through downstream processes (ATP, delivery, billing)
Configure and support enhancements in Sales order processing, Availability check (ATP), Backorder processing and allocation logic, Delivery prioritization.
Ensure system logic supports prioritization of rated orders over non-rated orders
Customer Service Process Alignment
Support customer service teams in handling DPAS-related inquiries and escalations
Enhance visibility into priority order status and fulfillment tracking
Ensure customer communication processes align with DPAS compliance requirements
Controls, Traceability & Reporting
Ensure full transaction traceability for audit purposes
Support documentation of controls and compliance procedures
Gather and document DPAS-related functional requirements
Prepare functional design specifications for enhancements
Support SIT and UAT cycles with end-to-end rated order scenarios
Validate compliance before production deployment
Min/Required Qualification (Skills & Experience)
10 years strong hands-on experience in SAP SD (Sales & Distribution) and CS (Customer Service)
5 years experience working in integrated SAP landscapes (MM, FI, Planning)
2 years experience supporting compliance-driven SAP enhancements
Education: Bachelor’s degree in Engineering, Business, Information Systems, or related field
ITAR - US Citizen only
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.