What are the responsibilities and job description for the Systems Engineer-W2 Only position at nTech Workforce?
Terms of Employment
• W2 Contract, 24 months
• This position is On-Site
• The office is located in Windsor Mill, MD (with travel once a week to Bethesda, MD)
• Shift Schedule: M-F 09:00 AM-05:00 PM
Overview
Our client is seeking a Systems Engineer to provide crucial IT support for real-time systems within their electric operations and distribution control rooms. This role is a 2-year contract and involves supporting control room operations and distribution operations at BGE and PHI. Key activities include supporting enterprise-level datacenters , and working on hardware refresh projects for storage infrastructure, servers, and real-time system workstations
Responsibilities
• Provide Windows 10/11 Desktop Support and troubleshooting for Windows workstations.
• Offer support for Server Hardware, including troubleshooting hardware failures.
• Support control room operations for transmission and distribution at BGE and PHI.
• Support enterprise-level datacenters utilizing hardware from HPE, Dell, Cisco MDS, and NetApp storage.
• Participate in refresh projects for storage infrastructure, server hardware for multiple utility projects , and real-time system workstations.
• Comfortable with imaging Windows workstations and supporting the Windows Operating System.
• Familiarity with IT Change Management processes.
• Interface with the business, including control room operators, technical leads, and management
Required Skills & Experience
• Associates degree or higher.
• At least 2 years of experience supporting IT systems at a medium to large company
• Desktop Support for Windows 10 & 11.
• Experience with Server Hardware Support and troubleshooting failures
• Familiarity with HPE OneView and Dell Open Manage.
• Knowledge of Windows Networking and TCP/IP networking.
• Familiarity with domain administration.
• Experience with ticketing/service management tools like ServiceNow and JIRA.
• Familiarity with IT Change Management.
• Familiar with latest generations of server and desktop hardware.
• Experience with NERC CIP.
• Must have reliable transportation to travel between the EOB and BCC sites.
• Strong Communication Skills to interface with the business in control rooms, technical leads, and management
• Leadership ability
Technical Skills
• Primary Skills: Desktop Support, Windows 10 & 11, Server Hardware Support, Windows Networking, ServiceNow, JIRA, Change Management, NERC CIP Experience, Strong Communication, Leadership
• Secondary Skills: NetApp, VMware, Cisco MDS, PowerCLI, PowerShell
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nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.