Area Customer Service Coordinator

Job Title: Area Customer Service Coordinator - Managed Services Onsite
Location: Southfield, MI, United States, 48075
Pay Rate: $20.00/hr
Shift: 8:00 AM - 5:00 PM, Monday - Friday
Job Type: Contract (Temp-to-Hire)
Dress Code: Business casual

Summary

The Area Customer Service Coordinator supports daily operations and service delivery for Managed Services accounts within a designated geographical area. This role requires traveling to multiple customer sites to assist with account management, service implementations, onboarding, and operational support. The position demands strong customer service skills, adaptability, the ability to handle fast-paced environments, and proficiency in Microsoft Office applications.

Key Responsibilities

• Support daily operations for all contracted services at assigned customer accounts

• Assist management with process improvement, procedural testing, and compliance with operational best practices

• Support Field Implementation Managers with new account setups and service expansions

• Onboard new team members and cross-train peers on site procedures

• Develop, update, and verify accuracy of Site Procedure Guides

• Perform daily visual inspections of service delivery and compliance with Ricoh and customer safety standards

• Provide feedback to improve customer experience and operational efficiency

• Stand in for absent or on-vacation onsite personnel as needed, including site management tasks

• Travel between customer locations, delivering toner, mail, and other materials as required

• Escalate customer issues to Enterprise Services Manager (ESM) or Area Operations Manager (AOM) and follow up to resolution

• Maintain accurate reporting and submit monthly expenses according to company policies

• Adhere to safety guidelines, including lifting items up to 50 lbs and walking between multiple buildings

Qualifications

• High school diploma required; post-secondary education preferred

• Minimum 12 months of related work experience

• Valid, clean driver’s license and reliable personal transportation

• Ability to travel up to 40-50 miles to cover multiple sites

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and basic software navigation

• Strong customer service, communication, and interpersonal skills

• Ability to work independently and as part of a team, handle change, and thrive under pressure

• Basic math, problem-solving, and decision-making skills

Physical Requirements

• Frequent walking, standing, bending, reaching, stretching, and lifting up to 50 lbs

• Occasional pushing/pulling of equipment up to 400 lbs

• Moderate dexterity and hand-eye coordination required

• Ability to work in office/warehouse environments with normal temperature, lighting, and noise levels