What are the responsibilities and job description for the Bilingual Customer Service Representative position at NPR OF AMERICA INC?
The Customer Service Representative will be responsible for assisting the Company’s sales team and customers by processing orders and providing assistance with other sales, marketing and customer service related duties. Bilingual in Spanish and English is required. This role is hourly with core hours from 8:00 AM- 4:30 PM, Monday thru Friday.
What does NPR do?
NPR is a premier Tier I supplier of premium piston rings , serving both the OEM and Aftermarket segments throughout the world. At our Bardstown, KY plant, we are both the North American Headquarters and manufacturing facility.
What is in it for you?
Join a company where your work truly makes a difference. We offer competitive benefits, including affordable health insurance, up to three weeks of paid time off in your first year, uniform and boot allowances, strong work-life balance, and more!
What you will be doing:
- Process and manage customer orders from sales teams and customers, ensuring accuracy and on-time delivery per specifications
- Communicate with customers regarding pricing, product availability, shipping schedules, delays, and order updates
- Prepare and issue quotations, invoices, shipping documents, and related customer documentation
- Coordinate with procurement, warehouses, freight forwarders, and sales to resolve backorders and delivery issues efficiently
- Research customer needs and identify appropriate products within the company catalog
- Maintain accurate customer, sales, and inventory data within company systems
- Support inventory control activities, including preparing inventory reports upon request
- Assist with collections by coordinating with Accounts Receivable on delinquent accounts
- Build and maintain positive customer relationships while supporting sales and marketing initiatives and ensuring compliance with company policies
Qualifications:
- High School Diploma or GED.
- Minimum 1 year of experience in a similar CSR position is strongly desired but not required.
- Business level Spanish/English language skills verbal and written – highly proficient.
- Automotive parts manufacturing experience is a plus.
- Must be customer service orientated.
- Ability to navigate and use Microsoft Suite software (Word, PowerPoint, Excel, etc.) – EXCEL at proficient level is required.
- Must be detail-oriented with excellent time management capabilities.
- Ability to work with minimal supervision.
- Ability to analyze problems and arrive at strategic solutions
- Excellent organizational skills with ability to prioritize and multi-task.
- Knowledge and ability to perform basic math and reading skills.
- Authorization to work in the U.S.
Salary : $18 - $21