What are the responsibilities and job description for the Quality Systems & Warranty Manager position at NPAworldwide?
Job Description
Our client,a global Tier 1 automotivesupplieris seeking aQuality Systems & Warranty Manager to lead quality systems, warranty performance, and continuous improvement initiatives at their facility in Greenville, SC
Key Responsibilities
Quality Systems & Compliance
Our client,a global Tier 1 automotivesupplieris seeking aQuality Systems & Warranty Manager to lead quality systems, warranty performance, and continuous improvement initiatives at their facility in Greenville, SC
Key Responsibilities
Quality Systems & Compliance
- Lead and maintain the Quality Management System in compliance with IATF 16949 and applicable ISO standards.
- Oversee internal, customer, and certification audits and drive corrective actions.
- Standardize quality processes across multiple manufacturing sites.
- Ensure compliance with automotive quality standards and customer-specific requirements.
- Train and coach teams on APQP, PPAP, FMEA, MSA, SPC, and other automotive core tools.
- Serve as the primary customer contact for warranty, field quality, and customer claims.
- Lead warranty investigations, root cause analysis, and corrective action implementation.
- Analyze warranty trends, claim rates, and quality KPIs to drive continuous improvement.
- Coordinate field returns, containment actions, and customer reporting.
- Support cost recovery efforts and warranty cost reduction initiatives.
- Drive quality improvement projects focused on reducing PPM, warranty costs, and cost of poor quality.
- Partner with Operations, Engineering, Purchasing, and Supplier Quality teams to resolve complex quality issues.
- Lead cross-functional problem-solving activities utilizing 8D, RCA, and other structured methodologies.
- Provide leadership and development for Quality Systems, Warranty, and Field Quality personnel.
- Report quality performance metrics and improvement initiatives to senior leadership.
- Bachelor's Degree in Engineering, Quality, Manufacturing, or a related field; equivalent experience considered.
- 7 years of experience in automotive quality, warranty, or manufacturing environments.
- Strong knowledge of IATF 16949 and automotive core tools (APQP, PPAP, FMEA, MSA, SPC).
- Experience managing warranty claims, customer quality issues, and field performance investigations.
- Experience with ERP systems (SAP preferred) and advanced Excel skills.
- Proven ability to lead audits, drive corrective actions, and improve quality performance.
- Strong analytical, communication, and leadership skills.
- Ability to travel throughout North America as needed.
- Opportunity to make a significant impact within a growing global automotive supplier.
- High-visibility role with direct influence on customer satisfaction and operational performance.
- Lead quality initiatives across multiple manufacturing locations.
- Collaborative environment with strong support from executive leadership.
- Competitive compensation package, bonus potential, and comprehensive benefits.
- Long-term career growth within a stable and internationally recognized automotive organization.