HR Business Partner

Reports to: HR Director (remote role)

Western US, with some travel required

About Us:

Now Optics is a leader in the eye care industry. Its retail brand, Stanton Optical, is amongst the fastest-growing, full-service retail optical centers throughout the country. The company consistently ranks among the largest optical retailers in the country by Vision Monday. Now Optics continues to expand its retail footprint with over 300 corporate and franchise locations while delivering affordable eye care services and providing a fast and friendly customer experience.

Vision: Modernizing the eye care experience for all people.

Mission: Making eye care easy.

Values: iCARE

Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.

Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.

Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals, we serve.

Key Responsibilities:

Strategic Leadership

• Lead a regional team of HR Specialists and Recruiters to provide strategic, targeted support to Regional VP, Regional Managers, and Store Managers.
• Design and deliver targeted solutions with a high degree of focus on scale and growth, including strategic planning, visioning, talent assessment, change management and team building.
• Provide strategic business partnership, thought partnership, and coaching to all levels of the organization.
• Proactively assess team, manager, organizational development needs, make recommendations, and implement appropriate solutions.
• Provide rigorous data analysis and reporting solutions based on business needs.
• Drive talent management strategies to support a team’s growth and individual development plans.
• Manage and facilitate the overall performance management cycle for the Region and employee engagement assessment throughout the year.

Tactical Management

• Manage employee relations issues and make recommendations to resolve concerns and/or improve morale.
• Monitor, audit, and investigate employee-related matters and regulations including, but not limited to sexual harassment, discrimination, ADA, FMLA, Wage and Hour, EEOC, DOL.
• Provide advice and counsel to managers and supervisors regarding practices policies, policy and employment law.
• Provide individual coaching to colleagues at all organizational levels related to performance, misconduct and policy violations.
• Partner with Legal and Operations to develop and revise policies, practices, and procedures.
• Identify need for and lead training in alignment with business priorities.
• Maintain the highest level of confidentiality and sensitivity to all HR related matters and information.
• Partner with leaders on developing workforce and succession plans.
• Develop and deliver reporting and actionable insights to all levels of the organization.

Minimum Qualifications:

• 8-10 years' experience in an HR Business Partner or equivalent role.
• Proven experience managing teams based in California, with a strong understanding of California employment laws, including wage and hour regulations, meal/rest break requirements, and leave policies.
• Working knowledge of local, state, and federal labor/EEO laws.
• The ability to work in a busy environment with constant interactions with people of a variety of different ages, personalities, cultures, and educational backgrounds.
• Experience helping high growth organizations scale.
• Demonstrates solid judgment and experience assessing risk relative to the business.
• Consulting, coaching and facilitation skills.
• Effective communication and critical thinking skills.
• Demonstrates empathy and experience driving an “others first” orientation among employee population.
• Experience using data to identify insights that drive action.
• Demonstrated experience in influencing and strategically solving problems.
• Strong personal ethic where “doing the right thing” is reflexive and ego takes a back seat in decision-making.

Preferred Qualifications:

• BA/BS degree
• Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification.
• Experience with ADP timekeeping and payroll systems
• Bi-lingual Spanish a plus