What are the responsibilities and job description for the Customer Interaction Operations Support Specialist position at Novartis?
:::This role is offered through [MSP/supplier/third party provider], who, if selected, will be your employer. If your services are retained, you will be assigned to provide services to Novartis as the end client. This is not an offer of employment with Novartis. If you are selected for this Temporary/External opportunity, you will not be an employee of Novartis and will not be eligible for any Novartis employee benefits or incentives. :::
Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!
Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit www.magnitglobal.com
Ready to work with/through Magnit at Novartis? Please read on...
Customer Interaction Operations Support Specialist
The Customer Interaction Operations Support Specialist provides operational and compliance-driven support for Novartis Educational Events, partnering closely with Customer Interaction Operations Lead to ensure program execution aligns with Novartis policies and regulatory standards. This role serves as a key operational resource for the field, supporting sales representatives, addressing program-related inquiries, navigating event platforms, and reinforcing adherence to approved processes. The specialist plays a critical role in managing compliance escalations, supporting financial and reporting activities, and driving consistency across education event execution.
Major Accountabilities
Educational Event Operational Support
Provide day-to-day operational support for Educational Events. Act as a key support resource for sales representatives and internal stakeholders on program setup, execution, and requirements. Support the end-to-end event lifecycle in coordination with 3rd party agencies and internal stakeholders.
Compliance & Escalation Management
Review and triage compliance escalations from 3rd party agencies and internal stakeholders. Assess alignment with Novartis Educational Event policies and escalate as needed. Provide proactive guidance to prevent compliance risks. Track and analyze escalation trends and reinforce adherence to compliance requirements.
Field & Stakeholder Support
Serve as a frontline support contact for sales teams. Respond to program questions related to execution, compliance, event setup, and close out. Provide guidance on portal usage and policy requirements. Develop FAQs and training materials to improve field effectiveness as needed.
Invoicing & Financial Administration
Validate and process program-related invoices, ensuring accuracy and completeness of documentation. Track and reconcile expenses and support budget monitoring and reporting. Prepare financial summaries and assist with cost optimization initiatives.
Data & Reporting
Generate reports on educational event activity, compliance trends, presenter utilization and other presenter bureau metrics as requested. Provide insights to support operational decision-making and identify areas for improvement.
Technology & Portal Support
Support adoption and effective use of event management platforms. Troubleshoot user issues and guide stakeholders on proper execution within the system. Identify opportunities to improve user experience.
Policy & Process Documentation
Support development and maintenance of policies, processes, and training materials. Ensure alignment with Novartis standards and translate policies into practical guidance.
Continuous Learning
Stay current on compliance updates, speaker program best practices, and system enhancements. Share insights to improve operational effectiveness.
Education & Qualifications
Bachelor’s degree in business administration, marketing, life sciences, healthcare administration, or a related field preferred but not required.
Experience
Minimum 4 years of experience supporting pharmaceutical speaker programs or educational events. Experience in compliance, financial tracking, reporting, and stakeholder support. Familiarity with HCP engagement guidelines and event management platforms.
Competencies
Pay Rate: $50-$55/hour (W-2 Only – based on Education/Experience)
Contract: 6-month (possible extension)
Health, dental, vision, 401k (provided minimum eligibility hours are met)
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accommodation:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com.
Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!
Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnit www.magnitglobal.com
Ready to work with/through Magnit at Novartis? Please read on...
Customer Interaction Operations Support Specialist
The Customer Interaction Operations Support Specialist provides operational and compliance-driven support for Novartis Educational Events, partnering closely with Customer Interaction Operations Lead to ensure program execution aligns with Novartis policies and regulatory standards. This role serves as a key operational resource for the field, supporting sales representatives, addressing program-related inquiries, navigating event platforms, and reinforcing adherence to approved processes. The specialist plays a critical role in managing compliance escalations, supporting financial and reporting activities, and driving consistency across education event execution.
Major Accountabilities
Educational Event Operational Support
Provide day-to-day operational support for Educational Events. Act as a key support resource for sales representatives and internal stakeholders on program setup, execution, and requirements. Support the end-to-end event lifecycle in coordination with 3rd party agencies and internal stakeholders.
Compliance & Escalation Management
Review and triage compliance escalations from 3rd party agencies and internal stakeholders. Assess alignment with Novartis Educational Event policies and escalate as needed. Provide proactive guidance to prevent compliance risks. Track and analyze escalation trends and reinforce adherence to compliance requirements.
Field & Stakeholder Support
Serve as a frontline support contact for sales teams. Respond to program questions related to execution, compliance, event setup, and close out. Provide guidance on portal usage and policy requirements. Develop FAQs and training materials to improve field effectiveness as needed.
Invoicing & Financial Administration
Validate and process program-related invoices, ensuring accuracy and completeness of documentation. Track and reconcile expenses and support budget monitoring and reporting. Prepare financial summaries and assist with cost optimization initiatives.
Data & Reporting
Generate reports on educational event activity, compliance trends, presenter utilization and other presenter bureau metrics as requested. Provide insights to support operational decision-making and identify areas for improvement.
Technology & Portal Support
Support adoption and effective use of event management platforms. Troubleshoot user issues and guide stakeholders on proper execution within the system. Identify opportunities to improve user experience.
Policy & Process Documentation
Support development and maintenance of policies, processes, and training materials. Ensure alignment with Novartis standards and translate policies into practical guidance.
Continuous Learning
Stay current on compliance updates, speaker program best practices, and system enhancements. Share insights to improve operational effectiveness.
Education & Qualifications
Bachelor’s degree in business administration, marketing, life sciences, healthcare administration, or a related field preferred but not required.
Experience
Minimum 4 years of experience supporting pharmaceutical speaker programs or educational events. Experience in compliance, financial tracking, reporting, and stakeholder support. Familiarity with HCP engagement guidelines and event management platforms.
Competencies
- Attention to detail and organizational skills
- Analytical and problem-solving abilities
- Collaboration and teamwork
- Strong communication skills
- Adaptability and learning agility
- Integrity and commitment to compliance
- Initiative and continuous improvement mindset
- Technical proficiency
Pay Rate: $50-$55/hour (W-2 Only – based on Education/Experience)
Contract: 6-month (possible extension)
Health, dental, vision, 401k (provided minimum eligibility hours are met)
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accommodation:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com.
Salary : $50 - $55