What are the responsibilities and job description for the Remote Collections Manager position at Novartis Norge?
About the Role:
We are looking for a Collections Manager to join our team and oversee the collections department, ensuring timely and efficient recovery of outstanding debts. This position will involve managing a team, developing strategies to improve collection efforts, and maintaining a high level of customer satisfaction. We offer both full-time and part-time positions with a hybrid work setup. If you’re passionate about leading a team, improving financial processes, and working in a flexible, dynamic environment, we encourage you to apply!
Key Responsibilities:
Manage Collections Team: Lead, mentor, and train a team of collections specialists to ensure goals and productivity are met.
Develop Collection Strategies: Create and implement processes to optimize debt recovery and reduce aging accounts.
Monitor Department Performance: Analyze and report on collections metrics, identify trends, and recommend improvements.
Compliance Management: Ensure the team complies with all local, state, and federal regulations regarding debt collection practices (e.g., Fair Debt Collection Practices Act).
Customer Dispute Resolution: Handle escalated customer inquiries, negotiating repayment terms or resolving disputes professionally.
Cross-Department Collaboration: Work with Finance, Legal, and Customer Service to align strategies and address customer accounts effectively.
Report on Key Metrics: Provide regular updates on the status of outstanding accounts, departmental performance, and recovery goals.
Qualifications:
Experience: 5 years in collections, credit, or accounts receivable with at least 2 years in a leadership or managerial role.
Leadership Skills: Proven ability to manage and motivate a team to achieve goals and maintain high performance.
Strong Analytical Skills: Ability to analyze complex data and implement strategies for improvement.
Knowledge of Regulations: In-depth knowledge of collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
Communication Skills: Excellent verbal and written communication skills; ability to engage with clients and customers professionally.
Tech-Savvy: Familiarity with collections software, CRM tools, and Microsoft Office Suite.
Education: Bachelor’s degree in Finance, Business, or a related field preferred.
Work Schedule & Flexibility:
This role offers both full-time and part-time options, allowing for a flexible schedule that suits your needs.
Hybrid working environment – You’ll have the flexibility to work both remotely and in the office, ensuring a balance between personal and professional life.
Compensation & Benefits:
Salary: $115,000 - $130,000 per year, based on experience.
Annual Bonus: 10-20% of your base salary, based on individual and company performance.
401(k): Generous 401(k) plan with company matching.
Health Insurance: Comprehensive coverage, including dental and vision.
Life Insurance: Company-paid life insurance policy.
Paid Time Off (PTO): Vacation days, holidays, and sick leave.
Employee Assistance Program (EAP): Access to resources for personal and professional support.
How to Apply:
If you’re ready to make an impact in a fast-paced environment and lead a high-performing team, please submit your resume and cover letter detailing your relevant experience to [insert application portal link] or email to [insert email address].
Please note: Due to the large volume of applications we receive, only one application submission per candidate will be considered.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are looking for a Collections Manager to join our team and oversee the collections department, ensuring timely and efficient recovery of outstanding debts. This position will involve managing a team, developing strategies to improve collection efforts, and maintaining a high level of customer satisfaction. We offer both full-time and part-time positions with a hybrid work setup. If you’re passionate about leading a team, improving financial processes, and working in a flexible, dynamic environment, we encourage you to apply!
Key Responsibilities:
Manage Collections Team: Lead, mentor, and train a team of collections specialists to ensure goals and productivity are met.
Develop Collection Strategies: Create and implement processes to optimize debt recovery and reduce aging accounts.
Monitor Department Performance: Analyze and report on collections metrics, identify trends, and recommend improvements.
Compliance Management: Ensure the team complies with all local, state, and federal regulations regarding debt collection practices (e.g., Fair Debt Collection Practices Act).
Customer Dispute Resolution: Handle escalated customer inquiries, negotiating repayment terms or resolving disputes professionally.
Cross-Department Collaboration: Work with Finance, Legal, and Customer Service to align strategies and address customer accounts effectively.
Report on Key Metrics: Provide regular updates on the status of outstanding accounts, departmental performance, and recovery goals.
Qualifications:
Experience: 5 years in collections, credit, or accounts receivable with at least 2 years in a leadership or managerial role.
Leadership Skills: Proven ability to manage and motivate a team to achieve goals and maintain high performance.
Strong Analytical Skills: Ability to analyze complex data and implement strategies for improvement.
Knowledge of Regulations: In-depth knowledge of collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
Communication Skills: Excellent verbal and written communication skills; ability to engage with clients and customers professionally.
Tech-Savvy: Familiarity with collections software, CRM tools, and Microsoft Office Suite.
Education: Bachelor’s degree in Finance, Business, or a related field preferred.
Work Schedule & Flexibility:
This role offers both full-time and part-time options, allowing for a flexible schedule that suits your needs.
Hybrid working environment – You’ll have the flexibility to work both remotely and in the office, ensuring a balance between personal and professional life.
Compensation & Benefits:
Salary: $115,000 - $130,000 per year, based on experience.
Annual Bonus: 10-20% of your base salary, based on individual and company performance.
401(k): Generous 401(k) plan with company matching.
Health Insurance: Comprehensive coverage, including dental and vision.
Life Insurance: Company-paid life insurance policy.
Paid Time Off (PTO): Vacation days, holidays, and sick leave.
Employee Assistance Program (EAP): Access to resources for personal and professional support.
How to Apply:
If you’re ready to make an impact in a fast-paced environment and lead a high-performing team, please submit your resume and cover letter detailing your relevant experience to [insert application portal link] or email to [insert email address].
Please note: Due to the large volume of applications we receive, only one application submission per candidate will be considered.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $115,000 - $130,000